I) Job Purpose
The START Coordinator is responsible for carrying a caseload of dually diagnosed intellectual and developmental disabilities /behavioral health consumers who have multiple, complex needs and who would benefit from intensive case management services to prevent potential crisis situations
II) Essential Functions
A. Principle Responsibility #1:
- Maintains an active caseload of individuals while demonstrating fidelity to the START Model.
- Ensures the coordination of support meetings and crisis plan development for individuals served through START.
- Provides home visits and visits to day and vocational settings as needed.
- Develops comprehensive service evaluations, cross-systems crisis prevention and intervention plans, completes intakes and assessments, intervention and outcome plans for respite admissions or inpatient hospital admissions and any other documentation of service provided.
- Submits documentation of data requirements.
- Participates in systemic consultation.
- Provides therapeutic intervention at the Resource Center as requested.
B. Principle responsibility #2:
- Participates in all required agency and START training and achieves START certification within 18 months of hire date.
- Attends all face-to-face START trainings and all on line training sessions.
- Completes all required readings as outlined in the START training curriculum.
- Submits at least one comprehensive service evaluation, cross-systems crisis intervention and an intervention plan to the National START team for approval.
C. Principle Responsibility #3:
- Participates in after-hours crisis support.
- Participates in a rotating on-call duty schedule.
- Ensures response time of one hour telephonically and two hours or less face-to-face.
D. Principle Responsibility #4:
- Participates in necessary committees, meetings and work groups.
- Attends all meetings as requested with START leadership, Clinical team, and respite staff, etc.
- Represents the values and mission of the agency and START Program as a participant.
- Maintains linkages and relationships with community partners.
- Weekly participation in staff meetings to review caseloads, planned respite and the waitlist.
- Daily participation in triage calls to review any after-hours calls, updates on respite admissions and discussions of programming and referrals.
E. Principle Responsibility #5:
- Maintains training and licensure (if applicable).
- Successfully completes MHMR Tarrant training within 60 days of hire date.
- Attends training and professional institutes and seminars for continued enhancement of position, as assigned.
- Renews license (s) as required (e.g. obtains required Continuing Education Units and maintains license).
- Satisfactorily completes all agency and departmental training within the required time and competency levels.
- Maintains START Certification
- Attends Disability Services Service Coordination training.
III) Knowledge of Laws, Policies/Procedures, Skills, Education and Abilities
- START Policies and Procedures
- Service Coordination Rules
- Medicaid Billing Guidelines
- DFPS Rules regarding abuse and neglect
- MHMR of Tarrant County Policies and Procedures
- DADS Performance Contract
- Laws related to persons with Intellectual and Developmental Disabilities or related conditions
- Rules pertaining to Medicaid and Medicare eligibility
- Ability to develop and maintain productive working relationships with agency staff and external service providers.
- Ability to negotiate and manage conflict diplomatically.
- Strong advocacy and monitoring abilities
- Advanced skills in written and verbal communication.
- Ability to work in a team and independently.
- Ability to work with minimal supervision.
- Strong organizational skills.
- Ability to work a flexible schedule, in a fast paced, multi-tasking environment.
- Proficient and skilled in word processing and information systems, particularly in the use of Windows software applications, Microsoft Word, Microsoft Excel, and CMHC.
IV) Internal & External Customer Service
Extensive internal and external contact is required. The employee will demonstrate advanced written and verbal skills while maintaining a positive image.
Travel within and outside of the state as required.
Behavioral Science or Human Services field
Two (2) year experience: IDD/MI experience. Personal IDD experience with a family member may be considered.
Personal Intellectual and Developmental Disabilities experience or experience with a family member may be considered.
Valid Texas driver’s license with an acceptable driving record
Required Supervisory Experience
May substitute a bachelor’s degree in a behavioral science field (see the list of acceptable degrees) and 4 years of IDD/MI and/or MH experience. Personal IDD experience with a family member may be considered.
Pre-employment tests including drug/alcohol and TB Screening, Physical Exam including balance, and lift test.
Satori Alternatives to Managing Aggression (SAMA) Protection