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Customer Support Specialist

MGN- Rhode Island Providence, RI

  • Salary $75,000 to $95,000 Annually (plus commission)
  • Benefits Offered Vision, Medical, Life Insurance, Dental
  • Employment Type Full-Time

About the Company:

MGN-RH is used by hundreds of Local Unions across the country to deepen their relationships with clients and conduct multi-generational planning. We care deeply about our users and customers and about protecting and building great, innovative benefit packages so that we can make their lives easier.

The Customer Support Specialist is a motivated, patient, proactive person who will become the main point of contact with Pro customers (specifically union members who request our benefit solution program) and their circle of influence after hand-off to our underwriting department. This person will ensure a smooth on-boarding process -- as well as customer renewal and engagement -- by tackling problems, providing support, and improving and expanding our customer success process. The Customer Success Manager will also contribute to additional revenue opportunities with our clients through renewals.


· Onboarding: Educate customers how our solution program works (via face-to-face meetings, phone conversations)

· Support: Handle incoming requests efficiency and clarity.

· Engagement: Use data to track your teams behavior and drive them for better results. (Management only)

· Maintain ongoing contact with customers to drive engagement and work hard to meet renewals.

· Work with Product, Marketing, and Sales teams to understand key product benefits and functionality.

· Provide the best customer experience we possibly can to our customers.


· A genuine desire to provide the world's best customer service.

· Exceptional interpersonal and communication skills and the ability to form strong relationships with clients at all levels of organizations.

· Analytical, detail-oriented thinker with the ability to self-prioritize projects to meet deadlines.

· Fast learner with strong people skill capabilities.

· The position includes full benefits (medical/Life insurance/Stock Options)


We are looking for 6 candidates for this roll and a short timeline to get started.

Please note; Compensation range is not a guaranteed number for any candidate until interview process. The shown number is our average income earned in the specific position.

Thank You.

MGN- Rhode Island

Why Work Here?

Ranked by Forbes as the 24th happiest company to work for in 2018

We have had so much success in our New York location we are expanding out nation wide with our sister agencies around the country who do exactly what we do, Protecting the working class, Our parent company is our support system and they have given us the structure to dominate the industry. MGN-RI partnership is your next big move towards a long term career. Great fun atmosphere with No glass ceiling. Yearly company conventions Stock Options (we are publicly traded on NYSE) Group health and life Insurance MGN is a leading provider of supplemental benefits and educator to the working class family in the country. Our parent company is known internationally in the United States, Canada and New Zealand. Our superior customer service, from initial contact through the life of a client, sets us apart from the competition. Our commitment to working families has been respected and appreciated by more than 30,000 different groups, representing members of labor unions, credit unions, associations, fraternal organizations, sporting groups, licensed professionals, and nonprofit organizations.
Posted: 7 days ago