Customer Service Representative
- Posted: over a month ago
- $19 to $22 Hourly
- Benefits: vision, 401k, dental, life insurance, medical,
Effectively manage incoming calls from customers and sales representatives
Go the extra mile to care for customers - Identify and assess customers’ needs to achieve satisfaction via telephone or email.
Responsible for maintaining a high level of professionalism with customers and working to establish a positive relationship with every customer
Must be energetic and enthusiastic and willing to engage with the team and customers
Able to communicate openly and interactively with the team and management
Processing orders and communicating with customers regarding order status and fulfillment
Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Communicate and coordinate with internal departments to ensure the service expectation is achieved
Check credit holds
Coordinate petty cash and company card as needed.
Sales Representative key contact
Periodically coordinate installations
Maintain stock for installer parts
Maintain records for all completed installs
MGF & Sons Inc DBA Rancho Janitorial Supplies
10840 Mulberry AveFontana, CA
What email should the hiring manager reach you at?