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Customer Service Representative

MGF & Sons Inc DBA Rancho Janitorial Supplies
Fontana, CA
  • Posted: over a month ago
  • $19 to $22 Hourly
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

Effectively manage incoming calls from customers and sales representatives

Go the extra mile to care for customers - Identify and assess customers’ needs to achieve satisfaction via telephone or email.

Responsible for maintaining a high level of professionalism with customers and working to establish a positive relationship with every customer

Must be energetic and enthusiastic and willing to engage with the team and customers

Able to communicate openly and interactively with the team and management

Processing orders and communicating with customers regarding order status and fulfillment

Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Communicate and coordinate with internal departments to ensure the service expectation is achieved

Check credit holds

Coordinate petty cash and company card as needed.

Sales Representative key contact

Periodically coordinate installations

Maintain stock for installer parts

Maintain records for all completed installs

MGF & Sons Inc DBA Rancho Janitorial Supplies


10840 Mulberry Ave

Fontana, CA



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