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Customer Service Representative

MCKEAN FLUID AIR SYSTEMS Memphis, TN
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Customer Service Representative to join our team! A Customer Service Representative is responsible for servicing and growing customer accounts through strong interaction and communication, solid organization, strong relationship building, and time management, proficient computer skills and a helpful positive attitude. A Customer Service Representative must be highly motivated, assertive, independently driven and one who works well in a fast-paced work customer service based environment.

Responsibilities:

  • Responsible for accurate customer order entry, fulfilling customer purchase order requirements, providing competitive pricing, and order tracking.
  • Manage open orders by staying on top of deliverables and making sure that the customer is aware of the delivery schedule.
  • Meticulous checking of purchase orders and received material.
  • Handle all customer phone calls, quotes, order processing, material requirements and support of all customer needs.
  • Resolve customer inquiries and complaints.
  • Schedule daily shipments and expedite customer orders for material.
  • Develop customer relationships to help with customer needs, forecasting, and recommendations for parts.
  • Develop/Maintain customer production schedules and communicate those with warehouse scheduling and with the customer.
  • Manage pricing matrices for different types of customer accounts. Routinely check price increases with suppliers and overall margins.
  • This role is hands-on with small parts, service manuals, catalogs, light assembly and research of hydraulic and pneumatic components.

Qualifications:

  • Microsoft Office Proficient
  • Previous experience in sales, customer service, or other related fields
  • Familiarity with CRM platforms; Experience with Prophet 21 preferable
  • Deadline and detail-oriented
  • Customer Service Experience In Industrial/Distribution Sales preferable
  • Excellent Phone Skills and Email/Phone Etiquette
  • Excellent communication skills, strong organization, and strong attention to detail
  • Ability to multitask, prioritize and re-organize if needed
  • Ability to understand complex written and oral instructions and requests
  • Must be reliable and able to work independently
  • Knowledge and understanding of industrial distribution channels and industrial products preferable

MCKEAN FLUID AIR SYSTEMS

Why Work Here?

Working together to support the hydraulic and pneumatic industry!

Address

1909 Thomas Road Memphis, TN 38134
Memphis, TN
USA