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Remote Customer Support Professional

MCH Virtual Solutions, LLC Missouri Township ,MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The customer support professional will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Customer Support Job Duties and Responsibilities:

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to up-sell and cross-sell
  • Able to generate sales leads from calls
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers quickly
  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile/account changes
  • Able to address returns, refunds, and shipping tracking numbers

Customer Support Job Requirements and Qualifications:

  • High School Diploma or GED
  • Must Reside In The United States
  • At least six months of customer support experience
  • Good knowledge of business English, spelling and punctuation
  • Must be able to communicate clearly and effectively
  • Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
  • Demonstrate the ability to handle pressure when attempting to meet performance goals.
  • Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
  • Ability to remain alert and ready to accept calls, even during periods of low call volume.
  • Ability to project and convey a positive, concerned and professional image to customers
  • Ability to be adaptable and quickly adjust to change
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints
  • Ability to maintain a well-organized work area
  • Manage time effectively
  • Concentrate and focus for an extended period of time
  • Remain alert at all times
  • Adhere to work schedule and punctuality requirements
  • Prefer call center experience, but not required
  • Prefer work at home experience, but not required

 

Company Description
MCH Virtual Solutions, LLC is a Virtual Recruiting and Staffing Agency that partners businesses with talented Freelance Professionals that are skilled in the following specialized areas: customer support, administrative, legal administration, healthcare administration, marketing, and information technology support.

MCH Virtual Solutions, LLC

Why Work Here?

We don’t simply fill opportunities—we build relationships, taking the time to understand your talents & qualifications.

MCH Virtual Solutions, LLC is a Virtual Recruiting and Staffing Agency that partners businesses with talented Freelance Professionals that are skilled in the following specialized areas: customer support, administrative, legal administration, healthcare administration, marketing, and information technology support.

Address

Missouri Township, MO
USA