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Service Associate

MC / ICON Rolling Meadows, IL
  • Expired: February 15, 2020. Applications are no longer accepted.

The Service Associate receives direction from Service Account Managers and Senior Project Managers providing day-to-day administrative support to assist in providing exceptional service to our customers.        

  • Customer Service skills are key in this role, understanding the customer requirements, communicating and delivering to the team are key components to the success of this position
  • Strong Team Communicator
  • Interact effectively with employees at all levels of the company
  • Maintain accuracy in data entry into access based system
  • Coordinate multiple projects
  • Prioritize workflow and determine the importance and accuracy of work
  • Follow up on subcontractor activity and ensure they are on track to meet dates
  • Update status and date fields in icon and customer systems
  • Update AM to ensure strong communication
  • Commit to both written and verbal updates
  • Communicate schedule concerns to AM immediately
  • Issue Sub-contractor Purchase Orders, and ensure project changes are captured in change order process
  • Organize and prioritize functions on a daily basis to ensure all tasks are completed accurately and efficiently
  • Perform other duties as assigned

  • Ability to work collaboratively in a close team environment
  • Ability to handle many administrative details and routine day-to-day issues independently
  • Organized and efficient; strong attention to detail
  • Possesses flexibility and adaptability to shifting priorities
  • Ability to problem solve – looks beyond the obvious to find solutions
  • Above average verbal and written communications skills required. 
  • Proficiency in MS Outlook, Word and Excel
  • Minimum 3 years in a combined customer service/clerical role. 


Education and Training:

  • Entry Level, No applicable experience.





Rolling Meadows, IL