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Tech Support Analyst I- 052325

MBI I.T. Services Vancouver, BC
  • Expired: over a month ago. Applications are no longer accepted.

We are currently hiring for a contract Technical Support Analyst I role in Vancouver, BC. Experience on Desktop Support, Laptops, Servers, Printers, Hardware Support, and IMAC. POS experience is a plus but not required. The ideal candidate would have good communication skills and be customer friendly. This is an year long contract, however it does come with a possible extension. You must rely on limited experience and judgment to plan and accomplish goals.

This will be a full time opportunity offering 40 hours per week, Monday to Friday, 8 hours per day.

Contract : 2019-07-15 to 2020-07-14 (1 year contract)

Responsibilities:

  • Supervising the manufacturing and installation of computer or computer-related equipment and components
  • Test and image desktops and laptops
  • Maintain, analyze, and troubleshoot, software and computer peripherals
  • Assist Corporate Desk Side Support technicians with large IMAC’s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues and execution of established processes and escalations
  • Test, image and clean PC’s, laptop, monitors, printers, and other related hardware

Requirements:

  • High School Diploma or GED
  • Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation
  • Familiar with standard concepts, practices, and procedures within a particular field
  • Ability to setup, configure and add all hardware
  • 1 to 2 years experience in a break/fix environment
  • Able to lift and palletize heavy equipment. (PC’s, monitors, printers)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude

All resumes must include candidate contact details (PHONE NUMBER AND EMAIL)

MBI I.T. Services

Established in 1995, MBI has over 20 years of experience providing Information Technology services to help our clients across North America accomplish their ITIL service design projects and tasks efficiently and cost-effectively. Our unique “managed service” offerings of I.T. Hardware Delivery, Installation, Removal and I.T. Outsourcing puts us ahead of our competition and allows us to better serve you. By concentrating our sales force on the broader public sector and large corporate clients we are able to offer highly-competitive pricing with an established and proven track record of quality and the capacity to service even the largest of clients across North America. Our versatility allows us to quickly and easily integrate into any corporation, and establishes us as a partner with the knowledge and experience to assist in your ITIL strategies. ITSM alignment is critical to our clients and we support and augment their needs with our specialized custom solutions and adaptable resources. Our team will work with you to recognize your business objectives and goals, develop a cost-effective and innovative solution, and reliably execute on-time and within budget. Our “Managed Services Team” consists of Senior Project Managers, Regional/Territory Managers & Incident Managers to provide the balance and expertise needed to address all of your requests and requirements, resulting in cost effective deliverables. With our wholly owned fleet of GPS TRACKED - straight trucks, cube vans, cargo vans, and passenger vans, we have the resources & innovation to track, end to end “secure” direct drive deliveries. Providing our clients with the added peace of mind that their assets and data is completely down-stream traceable & secure, point to point. Non-business hours, weekends, country wide or across North America, MBI I.T. Services has the coverage and capacity to accommodate our client’s non-conventional deployment strategies. Always trying to be ahead of our competition MBI has implemented a unique approach to assisting our clients with their needs for reporting and communication when they entrust us with their deliverables.

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Vancouver, BC
CAN

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