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Configuration Technician

MBI I.T. Services
Markham, ON
  • Posted: May 11, 2022
  • $30 to $32 Hourly
  • Contractor
We are currently looking for a Configuration Technician in Markham, ON. This is a full-time opportunity offering 40 hours per week,8 hours per day with 30 minutes of unpaid break. You need to be flexible to doing OT. (1 to 2 hrs.- weekdays. 5 to 6 hrs.- weekend).

Most of the time, you will be working either 8 am - 4 pm or 9 am - 5 pm

Duration: 3 months (Possibility of an extension)

Responsibilities:
  • Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency
  • Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances
  • Unpacks appropriate hardware and then installs software as per instruction or to custom specifications
  • Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets)
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
  • Works with Team Lead on difficult to solve problems or configurations
  • Accountable for continuous improvement
  • Very fast-moving environment and working with Strick SLA
  • It’s not a technical support or keyboarding job, it’s configuration of laptop/desktop as per customer requirement
  • Configuration technicians can work with multiple orders at the same time.
  • Most of the time technicians are standing position because need to work on multiple orders same time which will ship out the same day
  • Strictly need to follow instructions from Team Lead and follow process documents

Requirements:
  • 1-3 years of experience (combination of repair and configuration)
  • Strong technical knowledge of laptops, Desktop, printers, etc. hardware
  • Hands-on hardware troubleshooting experience
  • The ability to use various hand tools and stand for extended periods
  • Proven experience repairing, installing, and maintaining Laptops, desktops, Printers, etc.
  • Working technical knowledge of current operating systems, and standards
  • Ability to launch and operate laptop/desktop diagnostic tools to perform remote diagnostics
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Excellent written and verbal communication skills
  • Willing to support OT on weekdays/weekends as per requirements on rotation bases

Incentives:
  • 1-hour travel per day

Nice to Have:
  • Desktop, Laptop, Printer, and Server
  • CompTIA A+ certification
  • OEM HW Certifications HP, LENOVO, Dell, etc.

Compensation: $30.00 - $32.00 per hour

If you are interested or would like more information for the Configuration Technician in Markham, ON, or other MBI Inc. employment opportunities, please forward your resume through the appropriate channels and apply. At MBI IT Services you are more than just a number. Our employee relationship managers support you throughout your engagement; provide career guidance and re-employment assistance. Join MBI Services.


    MBI I.T. Services

    Address

    Markham, ON
    L3R 5R5 CAN

    Industry

    Technology

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