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Customer Service Representative - Part-time Bilingual

MAXIMUS Brownsville, TX
  • Posted: 9 days ago
  • $12 Hourly
  • Part-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Please note this a part-time job posting for upcoming training classes; targeted start date is discussed during interview. We hire all positions as temporary employment that have the opportunity to become regular based on employee performance and client need.

Part Time Bilingual Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION.

Pay and Benefits:

  • Great pay (competitive bilingual wages) + an additional $4.48/hr for health and wellness benefits
  • A variety of shifts that meet lifestyle and family goals
  • Potential bonuses for excellent work and referrals
  • Leadership support to ensure success in a meaningful career
  • Fun, professional atmosphere
  • Many opportunities for promotion and career advancement into global company

Responsibilities:

  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail and web browsers
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Filling out timesheets
  • Adhering to privacy rules
  • Connecting callers with leadership as needed
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
  • Reporting problems through an easy online system
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary

Education:

  • High School diploma or equivalent required

Qualifications:

  • Have six (6) months+ of customer service experience
  • Speak and read English and Spanish clearly and professionally
  • Type a minimum of 20 WPM
  • Work effectively within deadlines
  • Have excellent interpersonal skills and like helping people
  • Easily organize simultaneous tasks

MAXIMUS

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit maximus.com.

Address

4335 Paredes Line Road Brownsville, Texas 78526
Brownsville, TX
USA

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