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Collections Representative

  • Posted: over a month ago
  • $14 to $16 Hourly (plus commission)
  • Full-Time
  • Benefits: Vision, Medical, Dental

Collection Specialist Representative

Want to grow your career while helping customers? Want to work with a tenured team of professionals who work in a great environment with clear goals and direction? Want to work for an industry leader who is experiencing rapid growth & success?


Collections representatives are responsible for contacting consumers over the phone in order to obtain payment in full or negotiate payment arrangements on outstanding debts. Various skip tracing techniques will be used in order to locate consumers who are unreachable. Specific responsibilities include:

  • Negotiating payment terms and methods when a right party is reached by reviewing the account information in the collections system and asking the consumer probing questions in order to better understand potential objections to payment
  • Overcoming stalls and objections and suggesting monetary sources for debt payment
  • Leaving messages with consumers informing them of contact points via a mandated script
  • Executing verbal skip tracing procedures when a non-right party is reached by asking for the consumer’s correct home address, home telephone number, and place of employment
  • Staying in compliance with the company’s attendance policy as outlined in the Company Policies and Procedures Manual
  • Utilizing a scripted opening when a right party is reached including properly identifying the consumer, identifying the company, and asking for payment on the account
  • Collecting the debt as quickly as possible or making a decision that the debt is uncollectible
  • Updating the customer’s account record with new information, recording the call result or disposition, and logging any relevant notes about the call

Key Objectives Of Collection Representative:

  • Meet daily, weekly and monthly goals to allow for a performing portfolio and the credit advancement of our customers
  • Utilize the company’s extensive training program to learn the AutoPal system, phone system, policies and procedures, culture and overall company operations
  • Progress into a position to assist other Collection Representatives in meeting their goals
  • Team with other branch team members to ensure the success of the branch location
  • Seek long term resolution with customers, educate & re-educate our customers on the importance of establishing or rebuilding their credit
  • Perform customer budgets and interviews during the loan process

Key Skills Of Collection Representative:

  • Listen intently to the customer
  • Prioritize calls & time throughout the day to ensure efficiency and effectiveness
  • Deliver tough news without losing the customer’s trust
  • Build rapport with customer and team members
  • Stay organized
  • Have excellent follow up skills
  • Be task oriented
  • Be able to identify problems and offer solutions
  • Be able to negotiate as needed
  • Have prudent judgment
  • Exercise good common sense
  • Be a team player

Job Type: Full-time

Salary: Negotiable and Based off experience- HOURLY PLUS COMMISSIONS

Required education:

  • Associate

Required experience:

  • collections: 1 year
  • Customer service: 1-3 years


Why Work Here?

Awesome family-owned environment where we work hard and together.

Great position for someone who enjoys making commissions and self-promotion. Maximum Title Loans has 3 Valley-wide locations in Scottsdale, Chandler and Mesa. Locally-owned, Maximum Title Loans has always focused on three things: quality loans to quality people, individualized attention and custom loan products. Specializing only in auto title loans, Maximum does not engage in Pawn Lending, Gold buying or check cashing. We only do Title Loans and we can’t be beat! People are our passion. We only hire 1 in 100 people to ensure that you get the kind of support and compassion you deserve. When you think quality everything, think Maximum Title Loans. As licensed lenders by the state of Arizona and Always ‘A’ rated with the BBB, Maximum Title Loans is the name to Trust. Being family owned and locally headquartered gives us Maximum Flexibility with our loan terms and rates. At Maximum Title Loans, we know every single one of our customers by name. Join our Maximum Family today!


1555 S. Gilbert Rd #102 Mesa, AZ 85204
Tempe, AZ

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