Essential Job Functions
1. Possess planning, organizing, conflict resolution, negotiating, collaborative and interpersonal skills to be used telephonically.
2. Performs telephonic member evaluations to establish educational and care management needs and provide effective educational techniques.
3. Remains knowledgeable about related high-risk diagnoses such as Diabetes, CHF, IHD, and COPD/Asthma.
4. Assist in providing patient empowerment through use of motivation, supportive skills,
problem solving, and self-management goal setting.
a. Collaborates with interdisciplinary care team including physicians, nurses, case
managers (i.e., inpatient case managers), social workers and other
educators/health coaches to identify and provide effective education techniques
for plan member.
b. Evaluates effectiveness of teaching methods and provides feedback,
recommendations and corrective action plans to the multidisciplinary care team
for ensure patient progression toward goals.
5. Provide member enrollment into qualifying programs such as, but not limited to: Medication Voucher Programs, Diabetic supplies, Diabetic shoes.
6. Ensures all new initiatives, policies and procedures, guidelines or other necessary updates are incorporated into patient educational program to provide reconciliation and/or verification of status, conditions and/or medications.
7. Manages patient case load in an efficient and effective manner utilizing time management
skills to facilitate the total work process managing assigned caseload.
a. Provides constructive information to minimize problems and increase customer satisfaction
Shift Start/End Time: Monday-Friday 8AM-5PM
Dress Code: Business Casual
- Competitive pay & weekly paychecks
- Health, dental, vision, and life insurance
- 401(k) savings plan
- Awards and recognition programs
MAXIM HEALTHCARE GROUPFor more than 30 years, we have been making a difference in the lives of our patients, caregivers, and employees. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Our commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.