Customer Care Representative
Saint Charles, MO
Expired: over a month ago Applications are no longer accepted.
Job Title: Customer Care Representative
Duration: 6+ months (Possibility of extension)
Shift Time: Mon - Fri 7:30- 5 pm CST
The Client Experience Representative will provide our customers an exceptional experience to match our premium product for their beloved cat or dog. They will strive to exceed daily tasks to gain our customer's loyalty & trust by coming up with quick resolutions, taking ownership & accountability, and providing exceptional customer service in every interaction.
- Ability to handle challenging customer interactions.
- Ability to meet department metrics on customer touchpoints by phone, email, and chat.
- Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
- Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.
- Ability to resolve conflicts, de-escalate situations and set appropriate expectations for customers.
- Able to identify roadblocks and escalate through the appropriate channels.
- Exude patience and ownership with each customer, including both internal and external contacts.
- High School Diploma
- Due to a remote work environment, a dedicated workspace and internet connection of 100mb is required.
- 2+ years' experience in Customer Service
- Experienced and capable to utilize functional and technical skills to learn multiple systems.
- Ability to multi-task, set priorities and manage time effectively.
- Remote- Internet Speed of 150 MB per min.
- Must have a dedicated workspace
MASHPOINT LLCSaint Charles, MO
BusinessView All MASHPOINT LLC Jobs
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