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Customer Service / Operations Specialist - LAX

MARKEN LLP Inglewood, CA

  • Posted: over a month ago
  • Full-Time
Job Description

About Marken 

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 56 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 1,650+ staff members manage 100,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries.

Main Purpose:  

Responsible for providing both Customer Service and Operational Support out of our Los Angeles LAX office for our biggest global accounts.

Main Duties and Responsibilities:

  • Scheduling local customer pick ups.
  • Provide the fastest, most convenient routing to meet Marken’s promised turnaround time. 
  • Provide timely and accurate information upon customer requests.
  • Ensure appropriate measures are in place to prevent customer issues and service failures.
  • Liaise with LAX Operations team to ensure all key account shipments are moving accordingly. 
  • Closely monitor all inbound and outbound activity moving through our LAX facility or West Coast region.

Requirements: 

  • Must have strong oral and written communication skills.
  • Time Management: the ability to organize and manage multiple tasks.
  • Problem solving and interpersonal skills.
  • Ability to work independently as well as with a team structure. 
  • Ability to build rapport and strong relationships with clients. 
  • Effective problem-solving skills. 
  • Professional and detail oriented is a must. 

 

EEO & Veteran Employer

MARKEN LLP

Address

Inglewood, CA
90301 USA

Industry

Business

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