MAPFRE Insurance Company Webster, MA
- Expired: over a month ago. Applications are no longer accepted.
Hours: Core hours are 8:00 a.m. to 4:30 p.m./ flexible based on training needs
Higher graded positions available commensurate with experience
The Training Specialist is a member of the Training Team for MAPFRE Insurance, and supports the company’s need to ensure newly hired employees and existing employees are properly and professionally trained in a variety of technical and non-technical skills. This role is responsible for facilitation, creation, and maintenance of training solutions for a business function. The focus of these solutions includes technical systems training, skill development, on-the-job employee coaching, and/or service related topics.
We are looking for a strong candidate who has a minimum of 2-4 years of sales experience, with focus in the insurance/financial industry and has a strong understanding of the marketplace as well as competing markets and multiple marketing/sales channels. Must be familiar with Sales KPI’s and how to modify behaviors to create a positive impact. Having knowledge of state specific requirements, processes and specific coverage requirements helpful. Understanding of implementation process for new business, costs of new business and underwriting guidelines also a plus.
Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 2-4 years prior insurance/banking sales experience plus coaching and training experience required.
Knowledge: Knowledge of industry practices, standards, and concepts within field of work. Ability to identify cross sell opportunities and upsell.
Decision Making: Makes decisions related to a wide variety of situations within management limits. Interprets guidelines and procedures, applying judgment and discretion. Decisions influence portions of a project, client relationships and/or expenditures.
Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.
Leadership: Provides guidance and training to less experienced staff as needed. Takes a lead role in group, team or project.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information. Ability to work with both service and sales representative on sales initiatives.
Additional Knowledge, Skills and Abilities
Prior classroom facilitation and systems training experience required.
Ability to lead, facilitate, and deliver training through a variety of media such as classroom sessions, Web-based instruction using a tool such as WebEx, Zoom, etc.
Certification in sales programs and experience with the Train the Trainer models
Knowledge of insurance industry and technical experience required. ADDIE (or similar methodology) needed.
Valid Personal Lines Producer license (preferred) or the ability to prepare and obtain said license in less than 30 days. Understanding of licensing requirements across states/products and LOB authority. NAIC producers license helpful.
Demonstrates a proactive, positive approach and strong problem solving skills
Experience with virtual learning environments preferred
Knowledge of adult learning, instructional design, and curriculum development techniques
Ability to develop and proof training materials. Working knowledge of content development software such as Articulate, Camtasia, Captivate or Audacity preferred.
In conjunction with other training team members, be able to conduct needs analysis, design, and develop learning solutions.
Ability to evaluate the effectiveness of learning solutions.
Proficient in Microsoft Office products with emphasis in Excel, Word and Powerpoint.
Experience with content development software such as Articulate, Camtasia, Captivate or Audacity helpful.
Flexibility to handle diverse assignments and ability to work in a fast-paced environment
Ability to suggest enhancements to existing training programs
Ability to interpret a variety of instructions provided in written, oral, or graphic form
Ability to interpret and apply concepts to practical situations
Ability to function independently in a multi-tasking environment, as well as part of a team
Ability to interact comfortably with employees at all levels of the organization
Strong communications skills
Strong computer and assessment skills
Strong planning and organizational skills
MAPFRE Insurance Company
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