Pharmacy Technician - LTC Order Entry

Texas based LTC Pharmacy is seeking a Full Time Order Entry Pharmacy Technician to became a part of our team!

Responsibilities:

• Triage incoming rx orders
• Accurately enter rx orders according to pharmacy workflow and delivery cut-off times
• Triage and resolve calls from physicians, nurses and nursing facility staff
• Coordinate and triage all pharmacy inquiries (i.e. phone, fax, correspondence, electronic media) and resolve all customer issues; ensuring accurate information is provided.
• Resolve customer complaints in a timely, accurate and professional manner
• Provide customers with resources or additional information
• Direct phone calls and messages to the appropriate employee or department
• Navigate across multiple computer systems to respond to questions from external and/or internal partners.
• Constantly meet established productivity requirements, schedule adherence and quality standards.
• Strong written and oral communication skills
• Strong attention to detail
• Process refills as requested
• Process 3rd party claims adjudication (insurance claims rejections)
• Other assigned data entry tasks

​Qualifications:

• Unblemished TSBP Pharmacy Technician Registration in good standing
• One (1) year of high volume order entry required
• Experience with Framework, Docutrack or ECM preferred
• Experience in Long Term Care pharmacy
• Strong interpersonal skills and the ability to collaboratively build relationships with stakeholders, including staff, external partners and others
• Independently motivated
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Excellent computer skills preferred; experience with Microsoft Excel and Word
• Ability to work independently and solve problems in a fast-paced, quickly changing environment
• Strong organizational and prioritization skills
• Forward looking thinker, actively seeks opportunities and proposes solutions
• Type 35wpm

Generous compensation package. EEO M/F/D/V