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Front Desk Receptionist

Más Vale Saber Marketing and Consulting Agency
Phoenix, AZ
  • Posted: over a month ago
  • $16 Hourly
  • Full-Time
Job Description

Más Vale Saber is looking for a Front Desk Agent to be responsible for providing an exceptional customer experience through a positive attitude, friendly personality, poise, and professionalism. As the first touchpoint in the organization, you will be responsible for assisting customers in person, over the phone, and by email, as well as administrative and bookkeeping duties, and following up on active and potential customers. Customer service, leadership, and sales training will be provided to set you up for promotion, leadership opportunities, and close deals over the phone to earn uncapped additional income.

To succeed in this role, the Front Desk Agent will need to have excellent time management and remarkable communication skills (written and verbal) to influence the buyer’s purchase decision, possess sharp attention to detail, an exceptional aptitude for overcoming roadblocks and finding solutions, and the ability to prioritize his/her workload in a fast-paced and ambiguous environment. He/she takes responsibility for client interactions, fostering genuine relationships, and inspiring trust in the organization through texts, phone calls, emails, meetings, social media, and interactions at events.

About Más Vale Saber Marketing and Consulting Agency

Our mission is to educate, guide, and support people and businesses in marketing, sales, and operations to help them achieve their full potential. We offer traditional and digital marketing services, web design and development, automation, marketing products and provide strategic business guidance through webinars, courses, a podcast, and partnerships. All team members represent the core values of our business and guide our hiring process: we are honest, committed, community-focused, collaborative, accountable, value-driven, positive, and constant learners.

Our company aims to grow to $2 million this year, $10 million by 3 years, and scale to $20 million in 10 years. To do so, we will need an individual with big goals willing to make 10X commitments to their personal, professional, and financial success.

Performance Objectives:

  • Ensure all administrative duties (as detailed above) are fully executed with exceptional attention to detail, efficiency, and within deadlines.
  • Represent Más Vale Saber with a high level of professionalism, friendliness, positivity, and customer service in every interaction (internal and external), to develop genuine relationships and inspire trust in the organization.
  • Maximize sales opportunities by closing deals over the phone and identifying areas of opportunities.

 

Capabilities/Key Competencies:

  • Leverage Microsoft Office programs, HubSpot, Asana, and other technology to accomplish tasks, with a strong willingness to learn new software and workflows if needed.
  • Follow applicable processes and procedures as well as write and maintain processes for their responsibilities.
  • Ability to collaborate with other team members while working under pressure.
  • A desire for continuous improvement and eagerness for learning new skills (often self-taught)
  • Swift adaptability to changes in process and priorities.
  • Experience juggling multiple projects and recurring duties simultaneously, ensuring efficient completion within deadlines and sharp attention to detail.
  • Ability to maintain poise, professionalism, and positivity at all times.
  • Willingness and ability to work extended hours or weekends to meet goals.
  • The ideal candidate will possess a willingness to respond to texts, emails, and calls from Agents, staff, and clients outside of standard office hours.

Education & Experience:

  • Bachelor’s Degree in a business-related field preferred.
  • 1 years’ work experience as a Receptionist or Front Desk Agent or similar role.
  • Substantial experience with Microsoft Office (Excel, Word, Outlook, Calendars, PowerPoint) and basic PDF editing functions.
  • Experience with HubSpot, Asana, and Zoom preferred
  • Speak English and Spanish
Company Description
Our company aims to grow to $2 million this year, $10 million by 3 years, and scale to $20 million in 10 years. To do so, we will need an individual with big goals willing to make 10X commitments to their personal, professional, and financial success.

We offer traditional and digital marketing services, web design and development, automation, marketing products and provide strategic business guidance through webinars, courses, a podcast, and partnerships. All team members represent the core values of our business and guide our hiring process: we are honest, committed, community-focused, collaborative, accountable, value-driven, positive, and constant learners.

Más Vale Saber Marketing and Consulting Agency

Address

7339 N 27th Ave

Phoenix, AZ
USA

Industry

Tourism

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