Lytics, a next-generation customer data platform, is revolutionizing how companies like Heineken, The Economist, General Mills, Ancestry.com, and other retail, media, consumer goods, banking, and tech brands execute one-to-one marketing programs that their customers welcome. We're the brain behind the "right message, right time, right channel". We are driving transformative value for our customers with rapidly increasing demand. We are looking for smart, passionate, and dedicated individuals to grow with us and deliver great value to our customers and company.
Lytics is seeking a high-energy Account Management professional who is focused on results and the clients' success. When you join our fast-growing team in Portland, Oregon, you will serve as both trusted advisor to and advocate for our clients. Your proactive and strategic engagements with your enterprise accounts portfolio will build strong relationships and ensure our clients continue to realize value when they leverage Lytics' products and services.
As the primary owner of the client relationship, you will also address day-to-day questions, resolve escalation issues, and communicate customer needs internally to influence Lytics' business priorities. This is not a technical or marketing advisory role. You will partner with the appropriate teams internally to address specific product questions.
The measure of your success will be customer retention, customer health, and expansion.
Skills and experience:
High level of personal organization, personal accountability, and follow-through
Excellent written and verbal communication capabilities
Versatile and adaptable in a complex and fast-paced market
Skilled at educating customers and reframing expectations in order for them to best utilize the core capabilities of Lytics product and services
4+ years proven wins in a client success role with an enterprise, SaaS organization
Excellent skills working both above- and below-the-line
Familiarity managing the politics and opaqueness of global enterprises
Experience in digital marketing or MarTech highly desired
Bachelor's Degree or equivalent experience
Thoroughly understand client vision and operations to ensure their implementation of Lytics will maximize their value of partnering with us
Identify opportunities to expand Lytics' footprint for products, services, and partner offerings
Drive Lytics product usage and customer retention, with a focus on early identification of risks and improvement of overall account health
Construct effective strategic account plans and aggressively drive progress against them
Proactively negotiate renewals, driving both up-sells and multi-year extensions
Maintain net retention rate at industry best practices
Identify and escalate risks early and ensure that Lytics effectively meets customer expectations.
Why Work at Lytics?
You will be working in a company with tons of talent, that is in a rapidly growing space with plenty of opportunity. Each individual at Lytics is given a lot of freedom and responsibility day to day. Since we are not a large company you will be able to learn everyone's name, and knowledge transfers quickly across the entire company. In addition the Lytics team is professional, open with sharing ideas and leadership is more than ready to help provide guidance on making you successful.
At Lytics, we recruit and reward employees based on performance and capability, regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, or physical ability.
Our goal at Lytics is to create an environment where everyone, from any background, can do their best work. We know that the best ideas & the best solutions happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our company. Creating a culture of equality and respect isn't just the right thing to do, it's also the smart thing. Diverse companies are more innovative and better positioned to succeed in emerging technologies.
We are committed to taking care of our team, and along with providing a competitive salary and great benefits for employees and their families, we are dedicated to making sure there are a variety of methods for staff to grow their skills and further their careers. Benefits include affordable health insurance, 401K, flexible PTO, stock options, transportation benefits, life insurance and disability plans.
To get started, click on the link below. To fast track your application, let us know in your cover letter why this job and company is of particular interest to you. We look forward to talking!