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Director of Client Services

LynxDx Ann Arbor, MI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Director of Client Services Responsibilities :

  • Leading the development of client-specific implementation proposals, staffing, and messaging
  • Aligning closely with the COO, VP of Finance and CCO / Sales teams to own pre-sales activities such as scoping, development and project staffing
  • Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful service levels
  • Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer, sales, and billing
  • Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
  • Manage multiple strategic clients simultaneously
  • Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

Your Impact, as a Client Services Director, you:

  • Are internally and externally recognized as a business contributor
  • Have a high level of knowledge of relevant technologies, competitive technical direction and product direction.
  • Determine methodologies and procedures on new assignments based on general direction from senior management.
  • Work on issues and projects which have high complexity.
  • Act as an advisor on complex issues and projects, exercising discretion and latitude in reaching project goals. Leads cross functional teams and mentor others.

Must Have Qualifications & Skills:

  • 7+ years’ experience delivering team leadership
  • 5+ years either serving or working directly in the Payer, Provider, Diagnostic space

Preferred Qualifications & Skills:

  • 5+ years’ operating in a pre-sales environment
  • Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
  • Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
  • Excellent analytical & problem solving skills

Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others;
  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
  • TEAM PLAYER: Proficient at collaboration and working with members of a multi-functional team
  • TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
  • ADAPTABLE: Excels in high levels of uncertainty and change



Ann Arbor, MI
48103 USA



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