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Customer Service Representative

Lyneer Staffing Solutions Van Nuys, CA
  • Posted: 2 days ago
  • $17 to $20 Hourly
  • Contractor
  • Benefits: Vision, Medical, Dental

Get To Know Our Client:

Our client is a leading supplier of visual packaging materials and equipment. Their priority is exceeding their customer’s needs and expectations. Join their team as a dynamic Customer Service Representative!

Your Day:

  • Receives purchase orders, processes work orders, vendor orders, quote requests, prepares price quotations, confirmations, follow-ups, and changes or cancellations directly from the Customer/Sales Personnel
  • Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
  • Works with Sales and Shipping to expedite or ensure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
  • Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
  • Reports all errors or any other pertinent customer concerns to appropriate personnel
  • Keeps lines of communication open with Manager/Sales Personnel
  • Keep up to date information on customers
  • Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report

About You:

  • AA degree from accredited college required
  • Five years' experience in a call center/customer service environment or equivalent.
  • May have a combination of formal education/training and experience in the industrial packaging or related industry
  • Familiarity with call center and customer service in industrial packaging distribution
  • Working knowledge CRM management systems (ACT, SALESFORCE) & Data Entry (SAGE, QUICKBOOKS)
  • Thorough knowledge of outbound calling techniques and customer service measurements of success
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Background with distribution methods, process improvement programs and procedures

Lyneer Staffing Solutions

Why Work Here?

We Make You Our Priority

Address

7738 Gloria Avenue Van Nuys, CA 91406
Van Nuys, CA
USA

Website

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