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Dispatcher Customer Service

Lyneer Staffing - Edison (732) 387-4300 Piscataway, NJ
  • Expired: 28 days ago. Applications are no longer accepted.

Lyneer Staffing is seeking a Dispatch Customer Service Clerk that can effectively communicate back and forth with Drivers to assist with problem resolution while on the route.

Handles incoming service orders, directs drivers, and resolves service issues.

Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics, etc.).

Uses software to enter ticket information and track activity.

Essential Duties and Responsibilities include the following.:

Works with routing specialists, route managers, and the service department to optimize routes

Dispatches drivers to calls as they are received, using the information on customer needs, and drivers' locations and loads

Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

Records and documents information from Drivers and distributes to appropriate departments

Qualifications

Minimum of 6 months of related work experience

Excel is a must (assessment will need to be done)

Lyneer Staffing - Edison (732) 387-4300

Why Work Here?

As a global leader in its industry; This is a company you want to work for.

We are a company built on the belief that success can be measured by the strength of the relationships we cultivate. Our consistent record of delivering positive results stems directly from our devotion to sustained, mutually-beneficial, long-term relationships with our clients, within our industry and in the marketplace. Our Core Values Operate with the utmost integrity to ensure that all relationships are built on trust Communicate in a straightforward and transparent manner Build a reputation that will serve as a positive reflection on our clients and candidates Honest: We respect the people that we work with. We rely on trust and integrity to build, maintain, and create strong relationships within the marketplace. We have found that a sincere approach generates positive results, which is why we have integrated it into the foundation of our practice.

Address

Piscataway, NJ
USA

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