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General Manager

Luv 2 Play
Phoenix, AZ
  • Posted: over a month ago
  • $45,000 to $55,000 Yearly
  • Full-Time
Job Description

LUV 2 PLAY: GENERAL MANAGER POSITION

JOB DESCRIPTION: General Manager

General Manager Role:

Coordinating daily management operations

Delivering superior service and maximizing customer satisfaction

Responding efficiently and accurately to customer complaints

Job brief:

We are looking for a General Manager to lead all aspects of our business. You will deliver high-quality service and products, while you motivate our staff to provide excellent customer service.

The manager responsibilities include maintaining the playgrounds revenue, profitability and quality goals. You will ensure efficient operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in restaurants or general customer service management. We want you to know how to oversee the facility, check-in with customers and balance all areas of revenue.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our facility runs smoothly and customers have pleasant experiences.

Duties & Responsibilities:

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities, scheduling

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintains quality customer service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Maintains professional and technical knowledge in kitchen and food service area and meets all required safety, cleaning and quality standards, including any required food service certifications by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices;

Contributes to team effort by accomplishing related results as needed.

Coordinate daily Front of the House and Back of the House operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and local marketing restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future operations

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Minimum 2 years General Manager Experience

Proven customer service experience as a manager

Strong leadership, motivational and people skills

Acute financial management skills

BS degree in Business Administration; Hospitality Management or Marketing a plus

Salary Range DOE

Company Description
Luv 2 Play is a family entertainment center. We specialize in children 0 - 12 years old. Our facility is over 13,000 SF of family fun! We have separate areas for crawlers, toddlers, and a large play structure for the older children. In addition to our fun active play elements our facility also features an amazing arcade center with lots of opportunities to win prizes :)

Luv 2 Play

Why Work Here?
Great company to work with. Bonuses based on performance.

Luv 2 Play is a family entertainment center. We specialize in children 0 - 12 years old. Our facility is over 13,000 SF of family fun! We have separate areas for crawlers, toddlers, and a large play structure for the older children. In addition to our fun active play elements our facility also features an amazing arcade center with lots of opportunities to win prizes :)

Address

3522 W. Peoria Avenue

Phoenix, AZ
85029 USA

Industry

Retail

Website

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