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Program Manager - Substance Use Residential Programming

Lutheran Social Services
Eau Claire, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Lutheran Social Services of Wisconsin and Upper Michigan is currently seeking a Program Manager to join our Addictions and Restorative Justice residential team. The Program Manager will have the overall responsibility for high level management of 8 residential treatment/service facilities that support clients with substance use disorders and/or involvement with various correctional entities. The Manager provides direct supervision of the Program Supervisors for each of the programs. Most programs have operated continuously for 10 - 40+ years, and comprehensive support is available to assist the new Manager in learning his/her role. The position is primarily Monday through Friday first shift, and may require occasional evening or weekend hours based on the needs of the programs. AGENCY REQUIREMENTS (Required of all employees): Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions. Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary. Analyzes policies and procedures to improve program efficiency and effectiveness. Brings suggestions to leadership teams. Connects leaders and various services for consistency, efficiency, and procedures. Consult with and support leaders to maintain compliance requirements for multiple federal, national, and/or state funders' program guidelines. Ensure that program guideline updates are incorporated in a timely manner for compliance. Ensure quality service delivery and documentation by audits and reviews. Develop systems to ensure that employees meet the requirements of the applicable services and contracts. Assure client needs are met with the program/service delivery. Assure that outcomes are connected to the services. Support assigned supervisors around day to day challenges and problem solving. Recruits, interviews, hires, trains, and assigns program leaders and/or assists Program Supervisor with the process. Hold direct reports accountable for the responsibilities associated with their role. Supports day to day functioning of Program Supervisors to ensure timely and high quality implementation of the agency goals, objectives, and strategies. Provides guidance and assistance to Program Supervisors in supporting their staff to ensure agency goals and strategies are meet. Ensures communication and implementation of agency-wide policies and procedures. Ensures effective use of human capital to meet practice standards as well as ensure individual and staff safety. Update marketing and communications. Participate in and represent services on agency-wide workgroups, new initiatives and strategic projects. Establish priorities and directs the work of program staff to include delegating and overseeing work assignments. Conduct performance evaluations and review/support goals of staff. Select, train/teach, assign, coach and evaluate assigned LSS employees. Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations Schedule and facilitate leader and/or team meetings on an ongoing basis. Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees. Serve as a role model for program supervisors and employees. Recognize the need for consistent change. Work collaboratively with the team to provide feedback on change initiatives and implement changes. Work with business services to establish process that supports billing, cost reporting, and invoicing process. Work collaboratively with business services to trouble shoot billing issues. Address occupancy and allocation processes and issues with finance. Complete level 1 contract review, entry, and approvals. Participate in the development of the program/service budget. Work collaboratively with financial analyst and director to develop accurate rates for services. Work collaboratively with leaders to develop solutions to revenue and expenditure issues. Work collaboratively with leaders to ensure that there is appropriate balance with referrals, workload, and staffing levels. May assist in writing grants to develop new funding sources. Conduct financial reviews with the Manager/Director. Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised. Establish and foster healthy and positive relationships with community stakeholders, funders, and donors. Seek feedback and implement changes that address feedback at the program level. Participate actively and represent LSS with marketing and communications to establish and reinforce a positive image of LSS in the community Understands and communicates program(s) requirements per licensing and/or contracts to internal and external stakeholders. Educate the community about the services provided at LSS. Demonstrate community commitment with follow through and engagement in the community. Monitor and respond to needs/issues regarding referrals, services, and external needs. Work as a collaborative team member with other leaders to support One LSS. Hold self and team accountable to promote and create a safe environment for employees, clients and stakeholders by identifying and resolving risks as appropriate, and following applicable safety procedures. Provide regular and intentional updates and seek ideas for improvements through supervisor and team member meetings. Performs other duties as required. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Bachelor's degree in human service related field or an equivalent combination of education, training, and experience is required. Master's degree in human service related field is preferred. Two years of supervisory experience is preferred. Direct service experience should include two years working with a similar population. Education and/or experience requirements may be dependent on licensing or contractual requirements. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Certification as a Certified Substance Abuse Counselor (CSAC) required. Certification as a Independent Clinical Supervisor for Substance Use is highly preferred. Certification as a Licensed Professional Counselor or Licensed Clinical Social Worker preferred. LANGUAGE SKILLS: Ability to read, write, analyze and interpret to complete required documentation by established timeframes. Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position works in both an office environment as well as program and will balance time between

Lutheran Social Services

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health , public adoption, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns. Our mission is to act compassionately, serve humbly, and lead courageously. LSS's core belief is in the infinite worth of every person!


Eau Claire, WI


Personal Care


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