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Care Coordinator - Children's Long-term Support Waiver Program - Outagamie County

Lutheran Social Services
Appleton, WI
  • Expired: March 15, 2023. Applications are no longer accepted.

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services of WI and Upper MI is currently seeking Care Coordinators in Outagamie County. WE ARE GROWING!

The Children's Long Term Support (CLTS) Waiver is a federally funded Medicaid program serving the needs of children who have a developmental, physical, or a severe emotional disability. CLTS Care Coordinators serves as the main point of contact in helping families obtain CLTS services necessary to help keep their children safely in a home/community setting.

The position is full time, Monday through Friday, first shift, and requires flexibility to meet the needs of the families. Full Time Benefits are available! There is an opportunity to work remotely in this role!

Under direction, performs work involving the assessment, service planning, and implementation of the service plan for assigned individuals. Performs other duties as required.

At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS is regularly reviewing OSHA and CDC recommendations and guidelines to stay abreast of the ever changing Covid-19 pandemic. LSS employees may be required to mask regardless of vaccination status when indoors and in the presence of clients or colleagues Covid-19 community levels. Employees are expected to adhere to agency protocols.

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

  • Promote client independence and growth, consistent with the service plan.
  • Provide services using a trauma-informed and person and/or family-centered model.
  • Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
  • Accurately complete time reporting.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Assessment of functional abilities
    • Assess client's needs utilizing the required assessment tool(s) (e.g. functional screen).
    • Re-assess, as needed, and at least annually.
    • Information to complete the assessment is gained via interviews, collateral contacts and prior records.
  • Care/Service planning
    • Work alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan.
    • When required by the program/service, coordinate and authorize services according to the service plan.
    • Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
    • Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.
    • Make recommendations within the client team and scope of practice.
  • Care/Service facilitation
    • Provide services to assigned clients in alignment with the service plan.
    • Coordinate and facilitate person and/or family-centered team meetings.
    • Testify at legal proceedings as required by law and/or role.
    • Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
    • Maintain client records.
  • Apply working knowledge of:
    • Casework principles and methods.
    • Human behavior, dynamics of groups, interpersonal relations, and social interactions.
    • Social problems and their effects on individuals.
    • Community Resources
  • Attend and participate in:
    • Staff development programs, including in-service training, staff meetings and professional seminars
    • Clinical supervision, when supervision is a program requirement
  • Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
  • Perform other duties and special projects as required.
  • Organize and plan work effectively.


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition
  • Remote Work - 2 days a week from Home


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


General Requirements:

  1. Bachelor's Degree in Social Work
  2. Bachelor's Degree in a Health and Human Services related field
    1. LSS approved examples of human service degrees include, but are not limited to the following:
      1. Child Development/Family Relations
      2. Community Mental Health
  • Substance Use
  1. Counseling/Guidance
  2. Criminal Justice
  3. Marriage and Family
  • Occupational Therapy
  • Psychology
  1. Recreational Therapy
  2. Rehabilitation Counseling
  3. Social Worker
  • Sociology
  • Special Education
  • Vocational Counseling
  1. A minimum of one year of experience working with children and/or youth with disabilities or an equivalent combination of academic preparation and experience.

Children's Long-Term Support (CLTS) Requirements:

  • Through a course of study and practice experience that meets requirements for state certification/licensure as a social worker and also one year experience with the target group, or
  • Through a course of study leading to a BA/BS degree in a health or human services related field and one year of experience working with persons of the specific target group for which they are employed, or
  • Through a minimum of four years' experience as a long term support Case Manager/Service Coordinator, or
  • Through an equivalent combination of training and experience that equals four years of long term support practice in long term support case management practice, or the completion of a course of study leading to a degree as a registered nurse and one year of employment working with persons of the specific target group for which they are employed.


The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.


  • Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
  • Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
  • Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.


  • Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
  • Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
  • Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
  • Ability to work within a variety of ever-changing software packages and computer systems.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community.

The employee must react appropriately in times of crisis that may include verbal aggression.

The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Daily travel may be required. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.



Bachelor Degree of Hum. Serv. or Related Field (required)

Licenses & Certifications
Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Lutheran Social Services


Appleton, WI
54911 USA



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