IHELP - Case Manager

Lutheran Social Services of the Southwest is a non-profit organization with corporate offices in Phoenix and Tucson and additional offices throughout Arizona.

Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.

Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.

Exempt: Non-ExemptBase Wage: $40,800 per yearReports to: Program ManagerDepartment: Emergency ServicesProgram: I-HELPLocation: PhoenixPosition Type: RegularDate Reviewed: March 2023

General Description:

The Interfaith Homeless Emergency Lodging Program (I-HELP) Case Manager delivers direct services to participants who have experienced homelessness and severe and enduring mental or physical illness and assessing a spectrum of needs using the Homeless Management Information System (HMIS). The Case Manager will work collaboratively with the I-HELP Coalition to increase health care services and coordination of care around intervention, education, and prevention for I-HELP participants. Implements the objectives of Lutheran Social Services of the Southwest, as appropriate. The job requires sensitivity to the program population's cultural and socioeconomic characteristics.

Essential Duties and Responsibilities include the following:

WEIGHTDESCRIPTION201. Delivers direct services to participants who have experienced homelessness and severe and enduring mental or physical illness by assessing a spectrum of needs using HMIS.
2. Identify participant strengths, values and identified goals and monitor, document and report on participant's progress.
3. Focus efforts to inspire a client-centered approach to quality service delivery and operational excellence; uphold all policies and procedures.
4. Provide excellent customer service and exhibit respectful, professional conduct in all communications, including in-person, written, and electronically. This includes good working communication with community partners and funders; the ability to set appropriate professional boundaries; to respond to and manage conflict that may arise; and to maintain a positive, customer-oriented attitude at all times.15Conducts intake interviews and completes intake paperwork for potential program participants. Administer VI-SPDAT (Vulnerability Index - Service Prioritization Decision Assistance Tool) individuals to determine risk and prioritization when helping homeless and at-risk of homelessness persons.15Develops and maintains knowledge of local resources and services to make appropriate referrals, provide advocacy and initiate serve development activities that will proactively enhance participant access to community services.10Professional demeanor and ability to interact comfortably with agency partners. Support relationships with key community people, other social service agencies, and church pastors/congregations. Work collaboratively with Lutheran Social Services of the Southwest, Tempe and Chandler I-HELP case managers. Work cooperatively with Emergency Services staff, volunteers and other departments within Lutheran Social Services.10High level of initiative with an ability to work independently; prioritize and resolve problems, while still being a team player. Take on special projects and drive them to completion.5Prepares written reports and ensures all participant files and written documentation is accurate and current in accordance with all contractual/grant requirements. Maintain sensitivity with confidential information and assist with the development and/or implementation of program evaluations. Evaluation of programs, training, and record keeping required.5Enter data into the HMIS data base and refer eligible participants to publicly funded benefits.5Follow internal protocol immediately with regard to safety, health, and environment of client or worker workspace and workplace equipment.5Present a professional attitude and wear professional attire at all times.5Maintain current status/renewal of professional credentials including motor vehicle screening and a clear driving record.5Performs other duties as assigned.

Supervisory Responsibilities: No Supervisory Responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must show proof of freedom from TB before client contact;
• Provide and maintain a current Level One Fingerprint Clearance Card.
• Provide and maintain a current certification in First Aid and CPR.
• Possess and maintain a valid AZ Driver License and reliable transportation.
• Clear a criminal background, credit check and motor vehicle screening
• Clear the Department of Economic Security, Department of Aging and Adult Services Central Registry Background Check

Education and Experience:

• Bachelor's Degree in social services, behavioral health or a closely related field is preferred. However, experience in a behavioral health or closely related field with the ability to understand homelessness and provide advocacy for clients in a social service setting may substitute for a bachelor's degree.
• Knowledge of human service systems and resources.
• Ability to work effectively with clients who are difficult to engage and/or have a range of complex needs.
• Ability to work collaboratively with internal and external services and build strong working relationships.
• Proficient computer skills with knowledge of Outlook and Microsoft Office Programs (i.e. Word, Excel, PowerPoint) Excellent time management ability.
• Skills in English composition, grammar, spelling and punctuation
• Ability to solve problems, work independently and make decisions.
• Reliable transportation

Language Skills:

Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSS-SW and the program's needs to religious and community groups as well as others in the social services community. Bilingual English/Spanish Preferred.

Mathematical Skills:

Ability to calculate figures and amounts.

Reasoning Abilities:

Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information. Ability and confidence to make decisions and to solicit guidance from Supervisor.

Physical Demands/Work Environment:

The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to sit or stand for long periods of time. The employee frequently is required to use hands to hold objects and operate office equipment.
• The employee is required to be able to listen and communicate effectively.
• The employee frequently is required to use hands to hold objects and operate office equipment.
• The employee may be required to occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment varies with the activity level of the facility.
• Ability to work within mission of LSS-SW.

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