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Data Management and Reporting Specialist for Children and Family Services (Program Specialist for In

Lutheran Immigration and Refugee Service
Baltimore, MD
  • Posted: over a month ago
  • Full-Time
Job Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Years Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 4% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Officer for Programs Information Systems, the Data Management and Reporting Specialist for Children and Family Services (Program Specialist for Information Systems) will support LIRS in delivering high quality programs and services for unaccompanied children and families. The position will support the ongoing implementation and development of internal and external technology including case management database, learning management system and technical assistance intranet.


  • Support the enhancement of workflow efficiency and support for CFS users of technology for program implementation.
  • Provide support for the development of training materials, standard operating procedures, and manuals for non-technical users to facilitate accurate use of database for staff and partners.
  • Coordinate with program staff to identify improvements of the learning management system (LMS), the extranet, and Apricot case management database.
  • Assist with various programmatic communications related to improvements to various systems including operations manuals and best practices.
  • Support the ongoing development of training and guidance materials for staff related to the internal programmatic tools.
  • Identifies training needs and program challenges related to technology, supports colleagues to leverage technology to enhance the delivery of program services in accordance with recognized child welfare standards, LIRS best practices, and LIRS/ORR policies and procedures.
  • Providing administrative support for Information Systems activities including coordinating trainings, surveys and other network wide communications.
  • Create reports for federal and nonfederal audiences using Apricot, LMS or other systems as required.


  • Bachelor's Degree and 3 years of work experience in data analysis or human services program support or an equivalent combination of education and experience.
  • Experience working in a non-profit organization preferred.
  • Possess analytical reasoning, ability to interpret and evaluate complex information, while identifying patterns and essential issues.
  • Demonstrated effective written and oral communication skills.
  • Demonstrated Apricot or similar database management experience.
  • Apricot administration certification strongly preferred.
  • Deep knowledge and understanding of the UC Portal strongly preferred.
  • Ability to manage and prioritize multiple projects in a fast-paced dynamic working environment.
  • Commitment to LIRS's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants. Special Position Requirements
  • Ability and willingness to travel to sites and attend relevant conferences up to 20%.
  • Valid driver's license required
  • Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.
  • Must be over 21 years of age

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Lutheran Immigration and Refugee Service


Baltimore, MD
21230 USA



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