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Colocation Technician I - Entry Level

Lunarpages Internet Solutions Hawthorne, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Colocation Technician (Swing/Evening Shift)

Are you looking for an awesome opportunity to begin a career with a close knit team that is passionate about making a difference? We are looking for candidates to join our talented team of system administrators and cage techs who are focused on bringing first-contact solutions to our clients. This is an entry-level position, with a lot of room for growth, for individuals with basic skills in hardware and system administration that want to learn from the some of the best in the industry.

Lunarpages Internet Solutions offers web hosting configurations from basic web hosting to more advanced hosting solutions such as private cloud hosting, complete IT infrastructure, disaster recovery and business continuity solutions. Lunarpages utilizes the most advanced virtualization technologies available today such as VMware and Citrix XenServer. All of our data centers are SSAE 16 compliant and utilize the best in class internet connectivity exceeding PCI compliance requirements. Lunarpages specializes in fully managed Enterprise web hosting allowing our customers to focus on their core business. Lunarpages also employs the best DoS and DDoS mitigation appliances in production today to properly discern traffic quality and filter malicious activity. Lunarpages web hosting covers every possible need your business might encounter in a secure, scalable and reliable web hosting environment.

Job Description The Colocation Technician is a hybrid position that is physically located in our Hawthorne data center. The position's primary responsibility is colocation customers and their hardware. Secondary responsibilities include cage tech-related duties as well as a backup role in Junior Systems Administration. Varying shifts available.

Job Duties

  • Colocation customer access
  • Assist clients in DC
  • Colocation Phone support
  • Colocation tickets
  • Provision new colocation spaces
  • Clean exited colocation spaces
  • DC walk through every 2 hours
  • Keeps data center in a neat, clean, orderly fashion
  • Environmental Monitoring
  • Network monitoring
  • Monitors servers including booting a machine when necessary
  • Responds to server alerts as per instructions from supervisory staff
  • Emergency contact of customers
  • Member of On-Call staff in the event physical work is needed in the data center
  • Rack servers
  • Format servers
  • Configure reboot strips
  • Make cables
  • Proactively alerts supervisor of needed hardware and materials
  • Responsible for server stability
  • Transfers accounts between servers when necessary for load balancing or account upgrades
  • Remote hands for JSA's
  • Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
  • Respond to voicemails left by Dedicated customers
  • Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
  • Escalates or flags tickets and calls to Level II, III or Supervisor when necessary
  • Utilizes Level I security access to Account Management System (Pavo) to assist customers
  • Document all answered call and help desk tickets accordingly
  • Continues development of Lunarpages and systems knowledge to more effectively answer calls
  • Performs miscellaneous job-related duties as assigned

Knowledge, Skills & Abilities

  • Attention to detail
  • Previous Cage Tech experience a plus
  • Previous server administration a plus
  • Ability to communicate effectively, both orally and in writing
  • Punctuality
  • Knowledge of customer service principles, techniques, systems, and standards
  • Ability to work well with the public via in person, phone, support ticket and chat
  • Ability to work in a team environment
  • Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
  • Knowledge of Linux required
  • Knowledge of relational databases including a database query language
  • Understanding of HTML, PHP or other scripting languages
  • Skilled in the use of personal computers and related software applications
  • Ability to work productively and efficiently to meet deadlines and quotas
  • Analytical skills
  • Ability to work in a team environment
  • Familiar with Lunarpages products and services
  • Internet and computer skills to include but limited to:
  • General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
  • Hands on experience with different operating systems
  • Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
  • General knowledge of HTML Editors
  • Ability to use an HTML editor a plus
  • Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
  • Working knowledge of MS Office Applications: Word, Excel, Outlooko Web forums, blogs and/or bulletin boards
  • Familiarity with cPanel, LPCP, Plesk or other web hosting tools
  • Familiarity with file transfer via the Internet (FTP)
  • Familiarity with DNS troubleshooting
  • Familiarity with how to migrate a website
  • Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

We offer excellent benefits: Medical, Dental, Vision, Life, Sick, Vacation, and a 401K

Lunarpages Internet Solutions

Lunarpages Internet Solutions covers every possible need your business might encounter in a secure, scalable and reliable web hosting environment. Lunarpages offers both public and private scalable cloud solutions for organizations with fluctuating resource needs. Each system is created with input from both our customers and our cloud hosting specialists, ensuring that your specifications are met. Our customer interfaces are user friendly and control panels make managing your web servers easy.

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