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Salesforce & Zendesk Administrator

Luminator Technology Group
Plano, TX
  • Expired: July 07, 2021. Applications are no longer accepted.

Luminator Technology Group (Luminator) delivers globally-recognized technology solutions that increase intelligence, safety, and efficiency for public transit operations.

Delivering a global portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer care, serving customers in more than 85 countries, and employing over 1,000 people.

Luminator is seeking an Salesforce and Zendesk Administrator to join our sales operations team at our office in Plano, TX or Bothell, WA

Summary:

The Salesforce and Zendesk Administrator will interact with other members of the sales operations, outside sales, marketing, project and product management, customer service, and technical supports teams. The primary goal of the position is to support day to day operations, develop workflows to deliver maximum efficiency of the platform, and maintain best practices and security of the organization's Salesforce and Zendesk platforms.

Essential Duties and Responsibilities:

+ Provide general administrative duties related to Salesforce and Zendesk including data entry and updates

+ Maintain onboarding and offboarding of users

+ Troubleshoot and resolve issues

+ Safely implement solutions and configuration changes while considering the downstream impact

+ Regularly participate in industry webinars, seminars, and training to adopt best practices and tool improvements

+ Work with leadership team to address any workflow concerns or opportunities for improvement within the systems

+ Manage operational requests, prioritizing them against business priorities

+ Identify operational weaknesses and help improve processes

+ Promote user adoption of Salesforce and Zendesk throughout the organization

+ Ensure data integrity and compliance with business operations

+ Strong team player with project management skills, and the ability to develop effective working relationships across organization, including global teams

+ Participate in workflow structure decisions prioritizing customer experience

+ Other duties as assigned

Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

+ Excellent analytical skills, combined with impeccable business judgment and ability to communicate and collaborate effectively

+ Experience owning integrations or large scale migrations

+ Ability to develop KPIs and measurable business benefits and ensure proper tracking and reporting to measure project success

+ Proven ability to deal with ambiguity and conflicting requests in a rapidly changing business environment, resolve problems and offer impacting solutions

+ Strong team player with excellent communication, project management skills, and the ability to develop effective working relationships across organization including global teams

+ Proven ability to communicate technical information to non-technical audiences, and translate feedback from non-technical audiences into actionable implementations

+ Proven ability to solve practical business problems

+ Proven project management, multitasking and prioritization skills

+ Ability to balance attention to detail with expeditious execution in a fast-paced environment

+ Highest standards of accuracy; extremely organized

+ Excellent interpersonal and customer service skills

+ Proven initiative, organization and self-prioritization

Education/Experience:

+ Bachelor's degree or equivalent work experience

+ Salesforce Administrator certification or equivalent experience

+ 4+ years of relevant hands-on Salesforce configuration experience

+ Zendesk Administrator experience with the Support Suite (Support, Talk, Guide, Chat, Explore), and Knowledge Base

+ Proficient in MS Office

Physical Demands and Work Environment:The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Physically required to regularly walk, sit, bend, twist, stand and reach in a normal office environment.

+ Constantly required to stand, walk, bend, twist, overhead lift and reach in a varied field environment.

+ The employee may occasionally lift up to 20 pounds.

+ Ability to perform constant work on computer

+ Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees, as a condition of employment Luminator Technology Group will require a negative drug screen as part pre-employment process due to working on or with federal contracts

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

All positions posted are required to be in office unless otherwise posted.

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Luminator Technology Group

Address

Plano, TX
75026 USA

Industry

Business

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