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Salesforce & Zendesk Administrator

Luminator Technology Group
Plano, TX
  • Posted: over a month ago
  • Full-Time
Job Description

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries. Luminator is seeking to fill our full-time Salesforce and Zendesk Administrator role to join our growing and dynamic Sales Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator. This is an opportunity to be part of something new and exciting with Luminator.

Summary:

Luminator is seeking a Salesforce and Zendesk Administrator who is committed to transparency, diversity, teamwork, and the relentless pursuit of excellence. The Salesforce and Zendesk Administrator will interact with other members of the sales operations, outside sales, marketing, project and product management, customer service, and technical supports teams. The primary goal of the position is to support day to day operations, develop workflows to deliver maximum efficiency of the platform, and maintain best practices and security of the organization’s Salesforce and Zendesk platforms. This role will be integral in setting the tone and culture at Luminator.

Why Work at Luminator:

At Luminator, we believe that the talent, knowledge, and commitment of our people is the backbone of our company/business. We are committed to hiring talented individuals who are respectful, trustworthy, value diversity, committed to teamwork, and relentlessly pursue excellence in their role. Luminator promotes transparency and accountability at all levels within the organization.

Luminator offers a wide range of benefit programs, including healthcare, dental, vision, employee assistance programs, tuition support, and 401k options as well as start earning time off on your first day. In this role, you'll be part of a team that is building an inclusive and diverse culture of excellence!

Essential Duties and Responsibilities:

  • Provide general administrative duties related to Salesforce and Zendesk including data entry and updates
  • Maintain onboarding and offboarding of users
  • Troubleshoot and resolve issues
  • Safely implement solutions and configuration changes while considering the downstream impact
  • Regularly participate in industry webinars, seminars, and training to adopt best practices and tool improvements
  • Work with leadership team to address any workflow concerns or opportunities for improvement within the systems
  • Manage operational requests, prioritizing them against business priorities
  • Identify operational weaknesses and help improve processes
  • Promote user adoption of Salesforce and Zendesk throughout the organization
  • Ensure data integrity and compliance with business operations
  • Strong team player with project management skills, and the ability to develop effective working relationships across organization, including global teams
  • Participate in workflow structure decisions prioritizing customer experience
  • Other duties as assigned

Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent analytical skills, combined with impeccable business judgment and ability to communicate and collaborate effectively
  • Experience owning integrations or large-scale migrations
  • Ability to develop KPIs and measurable business benefits and ensure proper tracking and reporting to measure project success
  • Proven ability to deal with ambiguity and conflicting requests in a rapidly changing business environment, resolve problems and offer impacting solutions
  • Strong team player with excellent communication, project management skills, and the ability to develop effective working relationships across organization including global teams
  • Demonstrated ability to communicate technical information to non-technical audiences, and translate feedback from non-technical audiences into actionable implementations
  • Able to solve practical business problems
  • Project management, multitasking and prioritization skills
  • Ability to balance attention to detail with expeditious execution in a fast-paced environment while maintaining the highest standards of accuracy; extremely organized
  • Excellent interpersonal and customer service skills
  • Proven initiative, organization and self-prioritization

Education/Experience:

  • Bachelor’s degree or combined experience and education
  • Salesforce Administrator certification or equivalent experience
  • 4+ years of relevant hands-on Salesforce configuration experience preferred
  • 1-2 years of Zendesk Administrator experience with the Support Suite (Support, Talk, Guide, Chat, Explore), and Knowledge Base preferred
  • Proficient in MS Office Suite

Physical Demands and Work Environment:
The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation, please contact careers.us@luminator.com.

  • Physically required to regularly walk, sit, bend, twist, stand and reach in a normal office environment.
  • Constantly required to stand, walk, bend, twist, overhead lift and reach in a varied field environment.
  • The employee may occasionally lift up to 20 pounds.
  • Ability to perform constant work on computer
  • Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees, as a condition of employment Luminator Technology Group will require a negative drug screen as part pre-employment process as required under applicable laws and guidelines related to federal contracts.

Luminator Technology Group an equal opportunity employer. It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator strictly prohibits any such discrimination or harassment.

The above-described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements. These may be amended at any time during employment.

Luminator Technology Group does not accept staffing agency candidates for our postings. Agencies need not contact.

All positions posted are required to be in office unless otherwise posted.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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Luminator Technology Group

Address

Plano, TX
75074 USA

Industry

Business

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