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Automation Dispatcher

Lufkin Industries
Dickinson, ND
  • Expired: August 12, 2022. Applications are no longer accepted.
Position Summary

Responsible for providing support to the Automation Operations Manager related to all areas of coordinating and dispatching automation technicians. The automation dispatcher will be responsible for answering phones from customers for service requests, following up with technicians and customers for service requests, reviewing job tickets and approving for invoices, as well as helping to drive process improvements to help management and operations make tactical and strategic decisions.

Minimum Requirements
  1. 1-2 years of relevant experience in dispatching, or other related fields
  2. Excellent attention to detail and accuracy
  3. Proficient in SharePoint, MS Word, PowerPoint, Adobe and Outlook
  4. Excellent written and verbal communication and customer service skills
  5. Strong organizational skills essential, coupled with the ability to multitask

Responsibilities
  1. Maintaining records of work performed, including dispatch logs, service orders, repair orders, work orders, and other documents related to the work done by employees
  2. Address problems and requests by transmitting information or providing solutions
  3. Receive and dispatch orders for service
  4. Prioritize calls according to urgency and importance
  5. Scheduling technicians and other staff members to ensure that all jobs are completed within specified time frames
  6. Coordinating directly with customers to schedule appointments, answer questions, and provide information about services offered by the company
  7. Monitor the route and status of field units to coordinate and prioritize their schedule
  8. Provide field units with information about orders, obstacles, and requirements
  9. Enter data in computer system and maintain logs and records of calls, activities, and other information
  10. Review job tickets and approve for invoicing
  11. Other projects as required

Essential Characteristics
  1. Results and success-oriented mentality, conveying a sense of urgency and driving initiatives to close
  2. Creative, strategic thinker with excellent organizational abilities
  3. Process and data driven
  4. Personable, an ability to initiate and build relationships with people in an open, friendly, and accepting manner
  5. Passionate about the maintaining employee health and safety
  6. Fast typing with experience in data entry
  7. Commitment to developing a strong relationship with automation and field personnel

Lufkin's proud past extends back to the early 20th century when the Lufkin Foundry manufactured railroad and sawmill equipment. The company expanded soon after by pioneering oilfield pumping units in the 1920s. Today, Lufkin is a world leader in its field, providing precision-engineered oilfield equipment, products, and services to customers around the globe.

Lufkin Industries is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Lufkin Industries

Address

Dickinson, ND
58601 USA

Industry

Transportation and Storage

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