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IT Support Analyst I

Lucira Health
Emeryville, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About Lucira Health

Lucira Health is an innovative medical technology company, changing how infectious diseases are being detected and treated. Lucira Health is focused on the development and commercialization of transformative infectious disease test kits, revolutionizing the at-home diagnostic industry for a wide range of diseases. We have developed a miniaturized testing platform that fits in the palm of a hand producing centralized-laboratory-accurate molecular testing in a simple single-use and consumer-friendly test kit. Our LUCIRA Check It (OTC), LUCIRA COVID-19 All-In-One (Rx), and COVID-19 & Flu Test Kits are designed to provide clinically relevant COVID-19 and Flu results within 30 minutes.

Be Part of Something Bigger

A career at Lucira Health means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

Work Location

Emeryville, CA - Hybrid

Job Description Summary

The IT Support Analyst I will report to the Director, IT Infrastructure and Applications. This role requires the person to be onsite, Monday through Friday 9 AM - 5 PM.


How You Will Contribute

  • Ability to provide weekly reports from Active Directory - Onboarding/Offboarding/Role Changes
  • Familiar with network and network troubleshooting for end users
  • Good understanding of the following:
    • Microsoft Office 365 user and account management
    • Azure AD account management
    • Slack user management
    • Zoom user management
    • Adobe user management
    • Jira ITSM ticket and project management
    • ServiceNow ticket management
  • Cloud Storage Platform (Egnyte, Box, DropBox, etc.)
  • Good knowledge of ITIL
  • Familiar with SOX, GxP, and IT compliances
  • Familiar with Change Requests in IT
  • Familiar with NGAV End-point protection and security (Carbon Black, Sophos, FireEye, etc.)
  • Ability to work off-hours in the event of projects and emergencies (including the weekends)
  • Good understanding of inventory and asset management
  • Good communication skills is a must
  • Willing to visit remote sites
  • Ability to work and adapt in a fast-paced environment
  • Ability to navigate quickly in technically prioritized events
  • Ability to communicate at all levels of management
  • Ability to thoroughly explain technical terms
  • Ability to go above and beyond to provide customer service
  • Ability to learn new technologies
  • Ability to travel
  • Ability to lift up to 50 lbs.


What You Will Bring

  • Experience with Windows and Mac computers provisioning and deprovisioning
  • Experience with trouble shooting Level I and II issues on Windows and Mac computers
  • Experience with Active Directory and Okta administration is a must
  • Experience collaborating with HR and Finance departments to actively update Directory Services Database
  • Experience working with a Managed Services Provider
  • Experience with escalations to the next tier - Hardware, Software, Cloud Applications, etc.
  • Experience collaborating with different IT departments
  • Experience with procurement of peripherals
  • Experience drafting and publishing Knowledge Base articles for end users
  • Experience with VIP Support onsite and remote


Experience and Expertise

  • BA/BS degree in Information Technology or any related field.
  • 2-5 years of progressive work experience in a Life Sciences industry company (e.g., medical device, biotech, pharmaceutical, or genomics)

Benefits and Perks

We offer a comprehensive Total Rewards program aimed at the varying needs of our diverse and global associates.

  • Competitive Compensation Package
  • Flexible Time Off
  • Benefits (Careers - Lucira Health)
  • Continuous Learning Program
  • Reward and Recognition
  • Career Growth

COVID Safety

For certain roles at Lucira Health, employment is may be contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required.

Lucira Health is an equal opportunity employer and is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status or any other consideration made unlawful by federal, state, or local law.

Job Posted by ApplicantPro

Lucira Health


Emeryville, CA
94608 USA



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