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Customer Service Associate II

Lowe's Folsom, CA
  • Posted: August 01, 2019
  • Part-Time

Job Description:
Customer Service Associate II
Customer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs. Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary. Demonstrates sincere appreciation to customers. Communicates information to customers regarding all stock, special order merchandise, feature benefits and credit programs, application, and warranty information related to Lowe's programs. Cross-functionally trains in other areas of the store to help deliver the best customer service. Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance. Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs. In-stock Down stocks merchandise by looking for empty areas on shelves and replenishing supplies. Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., tints and mixes paint, cuts and threads pipe, cuts and bundles wood, cuts drywall, cuts blinds). Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information. Clean and Safe Stores Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
Template Revised 1/26/2019 Page 2 of 5
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Job ID: 1649018BR
Line of Business: Store
Job Category: Store Operations
Department: LWSSTRReceiving
Employment Type I: Regular
Employment Type II: Part time
Location #: 1087
Location Name: Folsom, CA
EEO Statement:
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Lowe's

Address

Folsom, CA
95630 USA

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