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Pharmacy Medical Assistant

Los Angeles Cancer Network Glendale ,CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description


The ideal candidate will be experienced in working in a pharmacy. Those with excellent customer service and communication skills, with ability to work independently in a busy, high energy environment while maintaining a professional and patient-friendly demeanor will be highly sought after. Those who have knowledge of the healthcare insurance landscape, patient financial assistance programs and other community services should highlight these skills when applying. Candidates who have experience as a manager or supervisor will be considered for immediate hire.

Our practice is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Our mission is to provide our patients with the best quality care. The ability of our doctors to provide this level of service depends on the work of every single individual in our practice. Candidates who wish to work with us in our fast-paced, innovative and team-oriented environment are welcome to apply. Health Benefits are offered with full time position (32 hours or more per week).


  • Answer, route or take messages for all incoming calls during open business hours
  • Takes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
  • Greet patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit card
  • Collect co-pay (if any) immediately from patient, or note in EMR the reason that co-pay cannot be collected.
  • Room patient in EMR, and directs them to Waiting Area, Treatment Room or Lab
  • Checks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
  • Confirm demographic information in EMR
  • Take vitals and enters required information in EMR
  • Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
  • Arrange all outside appointments for patients
  • Remind patients of upcoming appointments, to come earl, or complete lab tests for MD
  • Process patient care summaries, send to referral physician or print for patient
  • Check visit list for following day and makes sure that all test results MD needs are in EMR, and call to retrieve scans and lab results if missing from chart if needed
  • Process reports for physicians as requested
  • Monitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records in EMR.
  • Prepare needles, bags and trays for Chemo RNs
  • Assist in monitoring patients waiting in lobby to start treatment
  • Assist in cleaning chairs between patients, and at end of the day
  • Dispense medications from Lynx, administer injections, and document in MAR
  • Report to additional practice locations to provide Medical Assistant coverage as needed
  • Assist management in the onboarding of new Medical Assistants
  • Serve as Preceptor for newly hired Medical Assistants
  • Oversee workflow and supervise Medical Assistants in the clinic
  • Coordinate with Physicians and Management to provide staff when needed in critical areas of the clinic
  • Coordinate with Management on the approval of time off, sick calls and scheduling of staff
  • Monitors clinic for no-shows and cancellations, and manages rescheduling of all no show and cancellations, and records all correspondence in EMR.
  • Obtain prior authorizations for all patients’ procedures, and medication, and record approved and denied authorizations in EMR
  • Work closely with billing to ensure timely authorizations obtained for patients Submit prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
  • Manage process for coordinating outsourced medications from specialty pharmacies to be administered in the clinic with patients for timely consent, delivery and scheduling with nursing staff.
  • Coordinate with Providers to manage care of patients
  • Coordinate with Back Office staff to manager care of patients

Los Angeles Cancer Network

Why Work Here?

We have a friendly and happy working environment with competitive compensation and medical benefits.

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