IT Support Professional II
- Expired: over a month ago. Applications are no longer accepted.
Position: IT Support Professional II
Location: Atlanta, GA (3 days Onsite / 2 Days Remote)
Provide technical support for users that submit help requests to the Jira ticketing system and the help desk phone line. Create and update Windows workstation images. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation and application related problems. Update desktop software/applications; maintain documentation on installed applications. Create and manage user accounts in Exchange Admin Center and Active Directory. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as VoIP phones, copiers, fax machines, printers, building access system and email accounts. Perform other related duties as assigned.
- Bachelors degree in: Information Technology, Computer Information Systems, Computer Engineer, Computer Science, IT Management or related Technology degree
- Minimum 2 years experience
- Active Directory
- Windows/Mac Desktop Support
- Remote support
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