Salon and Spa Manager
Lords and Ladies Salons and Medical Spa Douglassville, PA
- Posted: over a month ago
For over 35 years Lords & Ladies Salon and Medical Spa has built a reputation of excellence thanks to our commitment to customer service, quality products and services, education, and a strong brand presence in the communities we serve.
We are hiring a highly motivated, efficient, energetic professional for the Salon & MedSpa Manager position. In this role, you must be able to drive service and retail sales, support our team of professionals, and deliver an exceptional customer experience. The Salon & MedSpa Manager must follow our Lords & Ladies protocols and systems and have a passion for leading and mentoring the staff to do the same.
Salon & MedSpa Manager reports to the Salon Owner.
- Oversee daily operations by working the Front Desk, participating in MBWA (management by walking around), and administrative duties as needed.
- Participate in Summit Salon Systems to generate retail and service sales. (Performance Based Position)
- Career Minded
- Customer Care and Sale Opportunity
- The gift of hospitality to every client, every time
- Promote services, retail products, and seasonal offers to clients.
- Organize and oversee staff schedules, black out dates, and holidays.
- Implement cleaning and sanitization protocols
- Support employees through coaching, benchmark tracking, and reviews.
- Recruit, conduct interviews, and manage hiring and onboarding process
- Provide initial and ongoing training of salon procedures and protocols to staff.
- Monitor performance benchmarks for front desk and service provider employees
- Strong management, problem-solving, organizational, and communication skills.
- Ability to meet deadlines.
- Management experience (salon management a plus)
- A self-starter who thrives in a fast-paced environment
- Ability to manage and prioritize concurrent work assignments
- Strong interpersonal and relational skills - enjoys working with a variety of people on a daily basis
- Passion interacting with customers and staff on the salon floor and front desk
- A strong leader who excels at motivating a team
- Excellent customer service and communication skills
- Positive attitude and ability to diffuse employee or customer complaints and challenges
Lords and Ladies Salons and Medical Spa
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