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Salon and Spa Manager

Lords and Ladies Salons and Medical Spa Douglassville, PA

  • Posted: over a month ago
  • Full-Time
Job Description
Salon & MedSpa Manager
For over 35 years Lords & Ladies Salon and Medical Spa has built a reputation of excellence thanks to our commitment to customer service, quality products and services, education, and a strong brand presence in the communities we serve. 
We are hiring a highly motivated, efficient, energetic professional for the Salon & MedSpa Manager position. In this role, you must be able to drive service and retail sales, support our team of professionals, and deliver an exceptional customer experience.  The Salon & MedSpa Manager must follow our Lords & Ladies protocols and systems and have a passion for leading and mentoring the staff to do the same.
Reporting Relationship
Salon & MedSpa Manager reports to the Salon Owner. 

Responsibilities

  • Oversee daily operations by working the Front Desk, participating in MBWA (management by walking around), and administrative duties as needed.
  • Participate in Summit Salon Systems to generate retail and service sales. (Performance Based Position) 
    • Career Minded 
    • Customer Care and Sale Opportunity 
  • The gift of hospitality to every client, every time 
  • Promote services, retail products, and seasonal offers to clients. 
  • Organize and oversee staff schedules, black out dates, and holidays.
  • Implement cleaning and sanitization protocols
  • Support employees through coaching, benchmark tracking, and reviews.
  • Recruit, conduct interviews, and manage hiring and onboarding process
  • Provide initial and ongoing training of salon procedures and protocols to staff.
  • Monitor performance benchmarks for front desk and service provider employees
  • Strong management, problem-solving, organizational, and communication skills. 
  • Ability to meet deadlines.
Desired Skills, Characteristics & Experience

  • Management experience (salon management a plus)
  • A self-starter who thrives in a fast-paced environment
  • Ability to manage and prioritize concurrent work assignments
  • Strong interpersonal and relational skills - enjoys working with a variety of people on a daily basis
  • Passion interacting with customers and staff on the salon floor and front desk
  • A strong leader who excels at motivating a team
  • Excellent customer service and communication skills
  • Positive attitude and ability to diffuse employee or customer complaints and challenges

Lords and Ladies Salons and Medical Spa

Address

Douglassville, PA
19518 USA

Industry

Personal Care

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