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Remote Customer Support Representative

Loop Support Cleveland ,OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are a San Francisco company that helps startups improve their customer support. We’re looking to hire a remote customer support service representative that will work with one or more of our clients to handle their email-based customer support.

Our team is extremely friendly and we have a very positive work environment. We do almost all of our training and communication over video calls and chat, since the majority of the team are remote.

You should be available to work 10-15 hours a week at the start, and we are fairly flexible with when those hours fall. We offer additional hours based upon performance, up to 40 hours a week.

We pay $16/h for any hours spent training, as well as for the first week of work (while you get acclimated). After that, we pay for every ticket solved. Reps should be able to make $16/h or more after a couple weeks of practice.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description
We are a San Francisco company that helps startups with their customer support. You will be doing support for our clients, but you will be managed and trained by our team. We are extremely friendly and we have a very positive work environment. We do all of our training and communication over video calls and chat, since the majority of the team are remote. There will be opportunities to take on more companies or expand your hours if you do a good job in this position.

Loop Support

Why Work Here?

We love remote work! You will get a chance to work with awesome startups, and if you do well, an opportunity to become a manager.

We are a San Francisco company that helps startups with their customer support. You will be doing support for our clients, but you will be managed and trained by our team. We are extremely friendly and we have a very positive work environment. We do all of our training and communication over video calls and chat, since the majority of the team are remote. There will be opportunities to take on more companies or expand your hours if you do a good job in this position.

Address

Cleveland, OH
USA