Skip to Main Content

Customer Service Representative

Loop Lifestyle Branding
Washington, DC
  • Expired: October 07, 2022. Applications are no longer accepted.

About our Company:

World-class marketing strategy design expertise, a friendly attitude and an eagerness to assist clients in all aspects of their branding, are just a few of the traits that our customer base has come to know and love about the services delivered by Loop. Whenever our team launch a new project, we are dedicated to help our clients enjoy the highest quality market research without having to worry about the technicalities.

 

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Responsibilities

 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Requirements

 

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 

Loop Lifestyle Branding

Address

Washington, DC
20005 USA

Industry

Business