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IT Support Technician

Long Wave, Inc. Oklahoma City, OK
  • Expired: over a month ago. Applications are no longer accepted.

Long Wave Inc. Position Description

Position Title: IT Support Technician

Department/Location: IT/Oklahoma City, OK 73104

Supervisor: Director of Human Resources

Status: Regular/Full-Time Non-Exempt

Primary Function:

This position is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.

Essential Responsibilities:

  1. Provide technician assistant and advice to users as needed.

  2. Recommend changes in software and hardware to improve computer capabilities.

  3. Maintain company IT internal ticketing system, updating and entering data as necessary to ensure communication flow of issues and resolutions.

  4. Assist in the implementing practices that will move effectively utility MIS resources.

  5. Assure continuity of the computer system for all system users.

  6. Set up new users in the computer networking system.

  7. Support Cyber Security Department and departmental initiatives.

  8. Research software products and applicability to organization environment and order as required.

  9. Install and update selected software and hardware products.

  10. Assist with back-ups to network system.

  11. Perform telephone and security camera system maintenance as necessary.

  12. Repair hardware as necessary and work closely with service vendors to ensure continuity of service.

  13. Stay educated on the latest developments in MIS technology and potential uses for Long Wave employees.

  14. Must be available to a rotational “on-call” as necessary and defined by management.

  15. Responsible for assistance in the maintenance of the office location to include changing light bulbs, building and installing furniture and other maintenance as necessary.

  16. Ability to work with little or no supervision.

  17. Perform other duties as assigned.

Work Conditions:

Employee must have the ability to lift up to 50 pounds to include bending, stooping, crawling, and stretching as required for placement and retrieval of materials or equipment and shelving. Employee will be working mostly within an office environment. Employee may travel to work site locations where employee will be expected to dress in appropriate manner to deal with clients and customers. Some travel will be necessary to meet the requirements for the positions.

Job Requirements:

Minimum Requirements:

  • Associates degree in computer science or electrical engineering or equivalent experience.

  • Two or more years’ experience working as an IT Technician/Specialist.

  • Ability to shift priorities and demands and timelines while still meeting all expectations and deadlines.

  • Ability to qualify for a Secret Clearance as necessary.

Please apply using ADP portal at:

EOE AA M/F/Vet/Disability

Long Wave, Inc.

Established in 1995, Long Wave Inc. is a privately veteran-owned small business. We have grown into an agile company based upon experience, trust and integrity. Long Wave is the best Strategic Communications Small Business in America. As a leader in software, engineering products, services and solutions we make certain our abilities are as diverse and unique as our customers. As a government contractor, we specialize in: - Communications Engineering - Tower and Antenna Maintenance and Installation - Operations and Maintenance of Government Facilities - Information Technology services - Training and Simulation Program Management services to various agencies and clients. Staffed with senior engineers and retired military personnel, we have helped design and implement some of the U. S. military’s most critical and innovative communications technologies. Some of our accomplishments include; The Clarinet Merlin Receiving System (CMRS), a shore based communications system that continuously monitors emergency transmissions from buoys launched from U.S. Navy submarines. A Global Information Grid (GIG), which provides databases for operational and maintenance support for the U.S. Navy’s Command and Control (C2) Portal. Additionally, Long Wave develops Stimulators and Trainers that provide mission rehearsal stimulators that can completely simulate a communication suite with integrated voice and data communications.


115 E. Calfornia Avenue Suite 400 OKC, OK 73104
Oklahoma City, OK