Long Wave Inc. Position Description
Position Title: IT Support Technician
Department/Location: IT/Oklahoma City, OK 73104
Supervisor: Director of Human Resources
Status: Regular/Full-Time Non-Exempt
This position is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.
Provide technician assistant and advice to users as needed.
Recommend changes in software and hardware to improve computer capabilities.
Maintain company IT internal ticketing system, updating and entering data as necessary to ensure communication flow of issues and resolutions.
Assist in the implementing practices that will move effectively utility MIS resources.
Assure continuity of the computer system for all system users.
Set up new users in the computer networking system.
Support Cyber Security Department and departmental initiatives.
Research software products and applicability to organization environment and order as required.
Install and update selected software and hardware products.
Assist with back-ups to network system.
Perform telephone and security camera system maintenance as necessary.
Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
Stay educated on the latest developments in MIS technology and potential uses for Long Wave employees.
Must be available to a rotational “on-call” as necessary and defined by management.
Responsible for assistance in the maintenance of the office location to include changing light bulbs, building and installing furniture and other maintenance as necessary.
Ability to work with little or no supervision.
Perform other duties as assigned.
Employee must have the ability to lift up to 50 pounds to include bending, stooping, crawling, and stretching as required for placement and retrieval of materials or equipment and shelving. Employee will be working mostly within an office environment. Employee may travel to work site locations where employee will be expected to dress in appropriate manner to deal with clients and customers. Some travel will be necessary to meet the requirements for the positions.
Associates degree in computer science or electrical engineering or equivalent experience.
Two or more years’ experience working as an IT Technician/Specialist.
Ability to shift priorities and demands and timelines while still meeting all expectations and deadlines.
Ability to qualify for a Secret Clearance as necessary.
Please apply using ADP portal at:
EOE AA M/F/Vet/Disability