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Desktop Consultant

Long View Systems Denver, CO
  • Posted: over a month ago
  • Contractor
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?

We are looking for an upbeat and proactive Desktop consultant for a client site in Denver, CO! In this role, you will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.

A Day in the Life:

  • Assist all customers with their questions about any of our supported software and computing platforms
  • Act as the single point of contact for all IT issues that are presented to the Service Desk via phone call, voicemail, email, self-service, and/or chat regarding hardware, software and networking
  • Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
  • Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.
  • Escalate Tier 2 incidents according to client specifications
  • Install applications and computer peripherals
  • Conduct remote troubleshooting
  • Track and escalate outages

What You Bring:

  • 5-7 years of related IT experience
  • Knowledge of server operations, infrastructure, web interfaces, and remote access tools
  • Experience supporting Microsoft environments in a service desk or deskside support role
  • Experience with the following:
    • Microsoft Office 2010 / 2013 / O365
    • Windows/Linux/Mac OS environments
    • Remote support
    • PC / printer hardware / VPN / Citrix
    • Active Directory
    • Supporting mobile devices
  • ITIL Incident Management understanding
  • Ability to diagnose, research and solve technical and data issues independently
  • Ability to work with ServiceNOW
  • Knowledge of network security practices and anti-virus programs
  • Excellent problem-solving and multitasking skills

What Makes You Extra Awesome:

  • Post-secondary education
  • A+ certification

Why Work at Long View?

  • Great People and Culture
  • Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • Interesting Work – Be part of exciting projects while accessing all the latest technologies
  • Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!

Recruiter: Sarah Readyhough
Location: Denver, CO
Job Type: Contract

Long View Systems

Why Work Here?

Long View Systems Offers a Great Company Culture with Amazing Clients

Working at Long View isn’t just a means of paying the bills. It’s different here — because, as the saying goes: you can do what you love...and love what you do. Working at Long View means you can have a career that helps you get more out of life. Long View was started in 1999 and run out of a house in the Calgary suburbs. Since those humble beginnings, Long View has grown into a company that operates on a global scale, with offices in North America and Amsterdam. There are good reasons for our growth and success. Plenty of them, in fact. The vast majority have to do with hiring the best people, and providing them with the tools they need to excel both in their careers with Long View, and their lives outside of work. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm. We’re proud to say that we view each other as family. We’ve established a culture that’s built on Integrity, Competence, Value and Fun and that resonates through everything we do.

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