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-hoc reports, routine wholesale flooring as well as dealer and customer inquiries. They will need to interact with external customers and dealers as well as functional areas within TICF with the objective of providing extraordinary customer care while contributing to the long term profitable growth of the organization. Duties: Dealer and Customer Servicing•Prepare Promissory Notes along with supporting Collateral Schedules, i.e.: Schedule A's paying close attention to details of requested rates and approved programs while ensuring all supporting documentation is provided.•Prepare monthly billing statements for DOLC, IOLC and fleet accounts and assist with payment application and reconciliations.•Perform necessary data inputs to support the flooring of new assets in accordance with approved credit limits in wholesale management system (EWS, WMS), as needed.•Prepare and file UCC statements and prepare documentation, as needed.•Process all new assets (DOLC, IOLC, Daily Rental) onto the title worksheet and remit to Assurant (title company) on a biweekly basis. Maintain title follow
-up in accordance with procedures. •Process ACH and Wire transactions to support new dealer funding as well as customer payments.•Process payoffs and follow
-up with Assurant for immediate release of title and termination of lien, including UCC termination, as required.•Resolve payoff discrepancies that may occur with dealer or customer.•Coordinate integrated credit and administrative process workflows with DFS Analysts.•Integrate customers' unique inventory tracking requirements into wholesale management system. •Respond to and resolve dealer and customer inquiries effectively.•Maintain database of interest rates and program terms and conditions for DOLC, IOLC.•Prepare audit scheduling within approved frequencies. Request audit information from dealers and customers as needed to perform desktop and physical audits for the DOLC, IOLC and Daily Rental products.•Assist with onboarding of new business locations and/or customers to support portfolio growth.•Maintain appropriate documentation for each transaction within established guidelines.•Assist with various activities such as monthly billing statements, vehicle payoffs, lien releases, etc. to support the Fleet portfolio.•Reviews and maintains desk guides incorporating all current procedures. Duties: Research and Resolution•Devise solutions to eliminate continual issues to permanently resolve variances with integrated solutions across all functional departments to minimize transactional volume and enhance efficiencies.•Perform various account analyses to support the appropriate payment applications and assist Administrative Specialists (i.e.: Cashier) in resolving discrepancies in monthly billing statements and payments.•Create and prepare various monthly reports and document any unusual variances. Discuss variances with Supervisor/Manager.•Review and resolve customer and dealer account issues in a timely manner. •Utilize WI, SAP, and all other tools and resources available to resolve monthly billing, payment, payoff, and title issues, etc. Duties: Special Projects and Development•Assist Supervisor/Manager in developing customer performance metrics as portfolio dynamics change.•Provide additional support as needed for the department to ensure customer satisfaction and maximum productivity.•Identify and implement opportunities to improve or streamline work processes.•Engage in instructor led or e
-learning training to continually enhance knowledge and skills.•Be a champion of and take ownership of identifying and implementing Kaizen initiatives.•When faced with challenging situations or issues requiring supervisor guidance, come prepared to present and discuss potential solutions. •:
Must Haves:•B.A. / B.S. Degree preferably in Accounting, Finance, or a business related field, OR equivalent related work experience•Some accounting knowledge needed•Strong business acumen and practical expertise needed•Intermediate to advanced proficiency with Microsoft Excel essential (i.e. pivot tables, lookups, data analysis, etc.)•Detailed oriented, highly organized, focused and able to process many simultaneous activities concurrently with a high level of accuracy•Strong analytical skills•Ability to work in a dynamic, fast paced environment, multitask effectively and be committed to a high level of teamwork within DFS, CF, TICF•Meet time sensitive deadlines to support customer and dealer needs while ensuring accuracy of functions performed•Aptitude to learn quickly, be a self
-starter and work independently•Strong oral and written communication skills•Work in ambiguous situations as products develop and market conditions change Preferred/ Nice
-haves:•Working knowledge of WI, SAP
-CRM preferred•Wholesale Leasing and Fleet, Daily Rental Car experience preferred• Dealership background highly preferred – understanding dealer business•Commercial Finance experience is preferred•4
-year degree preferred (if not, okay with equivalent years of experience)
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