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CUSTOMER EXPERIENCE REPRESENTATIVE

Loft + Manor Scottsdale, AZ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

LOFT + MANOR is a Scottsdale-based furniture company with factories in Phoenix and Seattle.  We work with nationally acclaimed designers to produce beautiful furniture for corporate offices worldwide.  We are a free-spirited team of unique and authentic people who respect one another and celebrate individual accomplishments.  We value creativity, candor, humor, integrity, and passion.  We seek an individual with aligned values to share the challenges, rewards, and excitement of being part of a cool company on a fast growth trajectory.

As our Customer Experience Representative, you will be involved in all aspects of pre and post sales function.  You will be an integral participant in customer experience by providing assistance in the overall direction of day-to-day operations, problem solving and decision making necessary to make projects successful. As new accounts are identified, the Customer Experience Associate will assume a proactive role by utilizing internal resources to serve the customer.  Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up. 

 

RESPONSIBILITIES:

·       Co-create schedules, foster relationships with reps, utilize best practices of project management and communication with key members of the team (designers, clients, vendors, etc.)

·       Take initiative with product research, pricing and lead-time information.  

·       Create accurate sales quotes and convert to sales orders.

·       Create accurate purchase orders to vendors, and enhance relationships with vendor contacts.

·       Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates. 

·       Maintain organized files and current status reports beginning with setting up customer information to the close out of a project. 

·       Inform internal team and external customers of order status by preparing necessary tracking reports 

·       and communicating updates on a regular basis.

·       Coordinate shipping schedules with Project Manager.

·       Assist with developing/enhancing relationships with existing customers.  Responsible for responses/correspondence to existing, on-going customer relationships, needs and requests.  

·       Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner.

·       Participation in industry events to keep product/services knowledge current.

 

QUALIFICATIONS:

Education/Experience

  • Associate’s degree (A.A.) or equivalent; or at least four years related experience; or equivalent combination of education and experience.

Knowledge/Skills/Abilities

  • Product knowledge; excellent customer service skills; professional oral and written communication skills; strong organizational and time management skills; good math skills; attention to detail; self-motivation; resourcefulness; ability to function in team environment; positive and professional attitude.
  • Knowledge of internal ordering systems desired. Proficient with Word, Excel and Quickbooks.
  • Must communicate effectively, be organized and take initiative while having a positive attitude. All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation.

 

BENEFITS:

  • 10 Days of PTO
  • 8 Paid Holidays
  • Medical/Dental/Life Insurance
  • 401k + Employer Match
  • Professional Development

Loft + Manor

Why Work Here?
People love Loft + Manor's inclusive culture, work/life balance, flexibility, fun environment, and opportunities for personal growth.

Address

Scottsdale, AZ
85251 USA

Industry

Business

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