Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.
Distribution Analyst will be responsible to ensure the Global Distribution System (GDS), Central Reservation System (CRS) and online Web content is created and maintained professionally and accurately in all systems. Each analyst will have a group of hotels assigned for maintenance for which they will be the main point of contact. Maintenance will include entering and managing in the GDS, CRS and selected online channels the following information: marketing submissions, static content updates, rate loading and photo content as well as troubleshooting any issues the hotels or travel agents.
Essential Functions and Responsibilities
+ Reports to Assistant Manager of Customer Engagement Center Distribution Operations.
+ Manages the Commission process for the chain in which Booking.com commissions are processed daily, Hotel commissions are processed weekly and Expedia commissions are processed monthly.
+ Serves as primary point of contact for Group Block Configuration and Maintenance in SynXis CRS and Opera daily.
+ Manages and track Rate Parity daily with the use of the Fornova application as well as assists with maintaining Quality Content Scores within the OTA extranets to ensure third party content is as accurate and up to date as possible.
+ Serves as primary point of contact for all system testing and new system rollouts including trouble shooting, resolving rate and content related system issues.
+ Creates and provides reports ad hoc for channel status and production on a regular and timely basis.
+ Performs complex data extracts and analysis using RM database and GDS via Lanyon tool.
+ Enters, maintains, modifies, and builds rates in CRS, Lanyon, GDS and online channels as requested by the hotels or corporate/regional offices, database including new hotels, sequencing, new rate plans, room types, etc.
+ Provides coverage, support, and resolution of issues for travel agency help desk phone and email queues.
Supportive Functions and Responsibilities
+ Regular attendance in conformance with standards
+ May be required to work varying schedules to reflect business needs of the hotel
+ Required to attend all training sessions and meetings
+ Other duties as assigned
Specific Job Knowledge, Skills, and Abilities
+ Knowledge of Opera Reservation System, Lanyon, Sabre SynXis, and GDS systems
+ Proficiency in some of the following: Microsoft Excel, Macro, SQL, and Business Intelligence
+ Background in testing and launching new systems
+ Strong organizational skills required
+ Excellent written and oral communication skills
+ Ability to multi-task
+ Ability to troubleshoot complex data issues
+ Ability to work independently in a fast paced environment, team player, detail oriented
Education: Associate Degree or equivalent required. Bachelors preferred.
Experience: 3 years of relevant experience within the travel and hospitality industry
Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.
Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.
Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.