Mission: The Senior Account Manager is the service experience leader of the client team, supporting/implementing the risk management strategy. The Senior Account Manager supports the client and Account Executive in program administration and carrier management on complex accounts and owns these activities independently on less complex accounts. He or she also provides direction and works with the Account Analyst to deliver on client needs.
A trusted advisor who is responsive and receptive, the Senior Account Manager provides innovative solutions and industry best deliverables through application of technical knowledge. The Senior Account Manager always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect. Key Responsibilities: Oversees the servicing of a designated book of business as relating to marketing, claims, and administration Researches an issues' root cause, implements, and resolves policy-related issues Recommends potential enhancements or improvements to processes, products, and/or policies Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans Engages in Client strategy meetings to manage insured expectations for upcoming term Develops and presents coverage plan and renewal terms to Client Assesses and interprets exposure information from the Client Analyzes quotes from carriers to determine appropriate recommendations Interprets and evaluates policy terms to ensure adequate coverage for Client's identified exposures Facilitates Client premium financing Participates in negotiations with carriers for new and renewal quotes Collaborates with senior staff in selecting new markets for submission and requesting quotes Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors Researches and understands industry trends and government regulations Mentors and trains junior-level staff Performs other responsibilities and duties as needed Knowledge and Experience: Bachelor's Degree in Business Administration or related field and/or years of experience equivalent Typically more than 7 years of Client services experience is required Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) Strong verbal and interpersonal communication skills required Demonstrates strong working knowledge and experience within brokerage industry Understands industry trends and governmental regulations Ability to complete continuing education requirements as needed Ability to attend company, department, and team meetings as required, including industry training sessions Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information Ability to efficiently organize work and manage time in order to meet deadlines Ability to travel by automobile and aircraft Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine Ability to work on a computer for a prolonged amount of time Ability to work outside of normal business hours as needed Legally able to work in the United States Job Competencies: Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships. Building Networks: Taking action to establish and maintain connections with people outside one's formal work group, including those outside the organization (e.g., peers, cross-functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals.
Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships. Collaborating: Working cooperatively with others to help a team or work group achieve its goals Actions: Contributes to goal accomplishment, asks for help and encourages involvement, informs others on team, models commitment. Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences Actions: Identifies problems and opportunities, gathers information, interprets information, generates alternatives, evaluates alternatives and risks, chooses an effective option, commits to action, and considers others' perspectives.
Earning Trust: Gaining others' confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge. Actions: Acts with integrity, discloses own positions, remains open to ideas, and values others. Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
Actions: Clarifies the situation, shares own perspective to build trust, builds a compelling case, involves others in exploring solutions, empathizes with others' concerns, steer commitment to actions. Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. Actions: Responds quickly, takes independent action, and goes above and beyond.
Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Actions: Prioritizes, makes preparations, schedules, leverages resources, stays focused. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Actions: Follows procedures, ensures high quality output, and takes action. Cultural Competencies We Live Service! Providing the best solutions for our clients is fundamental to our business.
This client focus means we act with integrity and as a trusted advisor. We learn our clients' business and build partnerships. We always put our clients' interests first.
We run at Lockton Speed! We make decisions locally, with a sense of urgency. We are responsive to clients, our teams and our partners.
Be quick, but don't hurry! This means get it done right the first time with efficiency, speed, and most importantly quality. We make it happen!
There is no bureaucracy. We are open to solving problems in new ways. We are free to do the work that we love, take risks, while making responsible professional decisions.
We value independence, new ideas, and informed opinions. We have a passion for our work. We have high expectations for our self and others.
We are intensely competitive, and aggressively pursue the best solutions. We are intentional in how we work, and use drive and grit and move through challenges. We thrive on difficult challenges.
It's Personal. Our relationships matter. We are in this together with our associates, clients, and communities.
One team, where candid and straightforward interactions allow for proactive collaboration. We work through challenges, celebrate our successes, learn and grow.