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IT Support

Locks Global Staffing LLC
Chandler, AZ
  • Posted: over a month ago
  • $30 to $38 Hourly
  • Contractor
Job Description
Title: IT Support
Location: Remote
12+ month contract
  • Providing remote technical support via phone, email, and remote connect to employees based out of call centers, reconditioning centers, dealerships, and other remote sites.
  • Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.
  • Troubleshoot hardware, software, and network related issues
  • Work alongside other team members on various IT projects. In short, as an IT Support Specialist, you will support the day-to-day IT operations of area locations and remote sites by troubleshooting and diagnosing PC and network related issues. Requires above average multi-tasking ability to answer calls and work tickets simultaneously. This is a hybrid work environment opportunity from our Tempe headquarters.



The Specifics.
  • High School Diploma or equivalent
  • Hybrid environment: 2 days in office, 3 days remote.
  • Works with minimal supervision (self-starter/self-motivated)
  • Technical Support and/or Help Desk experience, Call Center experience (assisting users over the phone)
  • Experience supporting a Citrix environment and Thin Clients.
  • After-hours and/or weekend flexibility a plus
  • Exhibits strong customer service skills
  • Some after hours and/or weekend work as required
  • Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

Nice to Haves.
  • Duo (any two-factor authentication tool experience)
  • Cisco AnyConnect (any VPN service experience)
  • Avaya (any phone system support experience)
  • Remote software (remote Login troubleshooting

Locks Global Staffing LLC

Address

Chandler, AZ
USA

Industry

Technology

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