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Client Services Representative

Location Services Ann Arbor, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary/Objective  

The Client Services Representative is responsible for supporting the Skip Department in electronically outsourcing assignments to Repossession Vendors. They will ensure successful transmission of information from Location Services to the Repossession Vendor and will utilize exceptional customer service in order to assist both the Repossession Vendors and the Skip Tracing Department in effective communication.  

Essential Functions   

  • Electronically outsourcing all Location Services assignments for repossession to Repossession Vendors via proprietary electronic platforms  
  • Validate preset assignment criteria to ensure quality of assignment  
  • Confirming receipt of outsourced assignment with Repossession Vendors via telephone or electronic communication  
  • Providing first-level support service to the Repossession Vendor in troubleshooting systems, answering routine questions, and analyzing the need for escalation to the Skip Associate Analyst, Supervisor, Manager, or the Vendor Services Department  
  • Appropriately notating accounts within the electronic systems of record and escalating as needed in the instance of: assignment decline by Repossession Vendor, fees requested, requests for additional information, any escalations  
  • Assisting the Skip Department in obtaining assignment updates from the Repossession Vendors and appropriately noting electronic systems of record  
  • Communicating with clients to obtain clarification, request approval, and answer questions   

Competencies  

· Excellent written and oral communication skills  

· Proficient with computers and telephone  

· Ability to display professionalism and ethical conduct through the work day  

· Time and performance management  

Position Type/Expected Hours of Work  

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.  

Education and Experience  

· High school diploma or G.E.D required  

· At least 1 year of customer service or administration in any office related industry  

· Phone experience required, must be able to answer and complete multiple phone lines.  

· Working Microsoft Office, Word, Excel, PowerPoint and Outlook experience  

Physical Requirements  

This position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.  

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Benefits:  

· Competitive compensation package including base pay and production bonus  

· Excellent benefits package including Health, Dental and Vision.  

· 401K with company match  

· Paid Time Off

· Industry leading equipment  

· Culture of Employee Recognition  

Position Type/Expected Hours of Work  

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.  

Location Services is the nation’s largest, national, direct provider of loss mitigation solutions- everything from loan refinancing to license plate recognition, recovery, skip location, transportation, remarketing and more. One company providing a convenient, single, direct, end to end solution with immediate, unrivaled access to best in class talent, coast to coast reach, cutting edge digital technology and unparalleled compliance and technology.  

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities  

Applicants must be legally authorized to work in the United States  

Job Type: Full-time 

Location Services

Address

Ann Arbor, MI
48108 USA