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Outreach Coordinator | Customer Success Rep

Local Sales Based Firm San Bernardino, CA
  • Expired: 20 days ago. Applications are no longer accepted.

TI is a fast growing firm taking over the CA area.

Responsibilities:

  • Consistently delivers a remarkable customer service experience.

  • Responsible for improving customer retention using strategic programs, services and excellent communication.

  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.

  • Accepts coaching and takes action to improve performance.

  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.

  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.

  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.

  • Proactively looks for opportunities to drive sales growth by identifying new leads.

  • Provides a personalized approach that shows customers we can help, regardless of their need.

Requirements:

  • Experience providing excellent customer service in a fast paced contact center environment.

  • Experience using relevant computer applications / software

  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.

  • Skilled working with dual monitors and multi-line phone systems

  • Strong typing and accurate data entry skills required

  • Self-starter with proof of a strong work ethic and energetic personality

Local Sales Based Firm

Address

San Bernardino, CA
USA