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Support Manager

LiveView Technologies
Lindon, UT
  • Posted: over a month ago
  • Full-Time
Job Description
Salary:

Why LVT

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market leading organization with untapped potential, look no further than LVT!


So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.


If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!


Role Description

As Product Support Manager, you will lead our Product Support team (10-20 agents) who provide assistance to customers and field technicians via phone and email. You will be responsible for hiring new team members as we continue to grow. You’ll manage up those with the most potential and manage out those who underperform or don’t meet our company values. You’ll report to our Director of Support and have many opportunities to work alongside other managers and executives within the company.


Responsibilities

  • Manage team of Product Support Agents
  • Continually track team OKRs and oversee team performance
  • Question current processes and help develop new solutions
  • Facilitate weekly team trainings

Required Skills & Qualifications

  • Have success working in a high-growth company
  • Be a champion of change in our efforts of continuous improvement
  • Experience supporting both software and hardware
  • Experience with Amazon Connect, Looker, ServiceNow, or Zendesk


Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!


HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

LiveView Technologies

Address

Lindon, UT
84042 USA

Industry

Business

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