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Assistant Dispatcher

Liquid Ice, Inc. Northborough, MA

  • Expired: April 05, 2021. Applications are no longer accepted.

Job DescriptionLiquid Ice is looking for a detail-oriented dispatcher to assist with a variety of dispatching tasks including routing, phone answering, processing customer requests, closing service calls, and invoicing. Great phone and customer service skills are a must! This position requires a high volume of data entry and computer knowledge is essential. The right candidate will come from a service background, and will be trained on a variety of essential duties. Previous experience with Excel and QuickBooks is preferred.RESPONSIBILITIES:

  • Answer phone and email job requests
  • Update service work orders and communicate with customer
  • Dispatching
  • Data entry
  • Create customer quotes
  • Create customer invoices
  • Create purchase orders
  • Process warranty claims
  • Assist office personnel with routine tasksREQUIREMENTS:
    • A high school diploma or its equivalent
    • Experience: Requires 1-3 years as a service technician or service dispatching
    • Preferred Experience: 3+ years of experience in dispatching
    • Experience with QuickBooks, Excel, Microsoft Office
    • Good oral and written communication skills
    • Good organizational skills with ability to multi-task--Company DescriptionLiquid Ice sells, services and maintains commercial beverage and food service equipment across the Northeast United States. Our team of certified technicians and customer service experts support more than 4500 locations using a completely paperless system that keeps customers and supervisors notified of arrival times and job status in real-time---and our warehouse carries an extensive inventory of parts and supplies for major food and beverage equipment brands. Equipment serviced includes coffee brewers, espresso and cappuccino brewers, soda fountains, beer taps, frozen beverage dispensers, soft serve ice cream makers, milkshake equipment, icemakers, juice machines, roller grills, fryers, microwaves, and more.

Liquid Ice, Inc.


Northborough, MA
01532 USA


Transportation and Storage

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