Skip to Main Content

Logistics Account Manager

Linkage Logistics, Inc Fishers, IN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About Linkage

Linkage was founded in 2020 with the goal of giving shippers, carriers, and our employees a better, more comprehensive freight management experience. Quickly becoming the go-to freight broker for shippers across multiple industries, we are committed to building an best-in-class team of motivated and knowledgeable logistics and transportation professionals that will set a new standard for excellence in freight brokerage. The foundation of Linkage's culture is appreciation, so you can be sure you are joining a team that truly values the experience you bring to the industry, rewards your hard work, and is 100% committed to your success.

Role / Responsibilities

As a Customer Account Manager, you are the life-blood of the organization. Working closely with Linkage's Operations Hub in Fishers, IN this position is responsible to building relationships with Linkage customers, providing clear and concise communication, evaluating and meeting their transportation needs, troubleshooting customer concerns, and executing capacity-based solutions for them. You will coordinate with customers, shippers, carriers, and receivers regarding loads planned, tendered, and in transit. Organization and real-time problem solving is essential to this position.

Key responsibilities:

  • Providing customers with shipping quotes.
  • Cooperate with Operations team on covering loads with qualified carriers.
  • Assisting in preparing carriers for loads.
  • Proactively monitor the movement of freight to ensure customer satisfaction.
  • Collaborating with shippers, carriers, and dispatchers to manage scheduled collections and drop-offs.
  • Keeping accurate records of relevant activities.
  • Updating customers on the status of shipments and assisting with other inquiries.
  • Maintaining current knowledge of market trends in transportation marketplace.
  • Develop strong relationships with carriers, customers and other Linkage Sales Reps.
  • Work with customer contacts to understand their logistics needs.
  • Manage customers’ shipments and update TMS to reflect current status of loads.
  • React with sense of urgency to solve problems and look for ways to improve operational inefficiencies.
  • Collaborate with team and manager to come up with ways to improve operations

Education and Experience:

  • High School Diploma, GED, or suitable equivalent required.
  • Bachelor's Degree Preferred
  • At least one (2) year Freight Brokerage experience.

Qualifications:

  • Excellent verbal and written communication skills.
  • Ability to handle high volume of calls while maintaining professional conduct in a stressful, fast paced environment.
  • Ability to work effectively in a results-oriented team environment.
  • Effective listening and negotiation skills.
  • Well-organized with ability to set and execute on priorities.
  • Must have and maintain an in-depth understanding of freight brokerage activities as well as 3PL Operations
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines, ability to multitask.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

Why Linkage?

  • Be able to manage a solid book of business while making an immediate impact in a rapidly growing company / startup environment
  • Training and mentorship program to set you up for success
  • Ongoing career development and internal advancement opportunities
  • Casual dress code
Company Description
About Linkage
Linkage was founded in 2020 with the goal of giving shippers, carriers, and our employees a better, more comprehensive freight management experience. Quickly becoming the go-to freight broker for shippers across multiple industries, we are committed to building an best-in-class team of motivated and knowledgeable logistics and transportation professionals that will set a new standard for excellence in freight brokerage. The foundation of Linkage's culture is appreciation, so you can be sure you are joining a team that truly values the experience you bring to the industry, rewards your hard work, and is 100% committed to your success.

Linkage Logistics, Inc

Why Work Here?
At Linkage We. Appreciate. You.

About Linkage Linkage was founded in 2020 with the goal of giving shippers, carriers, and our employees a better, more comprehensive freight management experience. Quickly becoming the go-to freight broker for shippers across multiple industries, we are committed to building an best-in-class team of motivated and knowledgeable logistics and transportation professionals that will set a new standard for excellence in freight brokerage. The foundation of Linkage's culture is appreciation, so you can be sure you are joining a team that truly values the experience you bring to the industry, rewards your hard work, and is 100% committed to your success.

Address

10142 Brooks School Rd Fishers

Fishers, IN
46037 USA

Industry

Business

View all jobs at Linkage Logistics, Inc