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Customer Service Representative

Lingo Staffing
Roanoke, VA
  • Posted: over a month ago
  • Full-Time
Job Description
Lingo Staffing is now hiring a Customer Service Representative in Roanoke, VA.
Hours: 8am – 5pm, M-F some overtime as needed
Pay: $35000 - $40000 DOE
The Receptionist will be responsible for answering all incoming calls, transferring calls to the appropriate staff member, and taking messages if they are unavailable.
Job Duties:
  • Assists clients with making coverage changes and completes all service requests for clients.
  • Informs clients of policy changes, exclusions of coverage and insurance coverage needs.
  • Uses every service interaction to help sales team qualify opportunities to round out accounts and generate referrals.
  • Handle’s “walk-in” service requests and coordinates billing with appropriate agency personnel or carrier billing department.
  • Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.
  • Assists clients in submitting first reports of claims. Obtains adjustors information, facilitates prompt response from company staff, and follow-up on claims status to keep insured informed on claims status.
  • Maintains orderly electronic files and information, following the “Zero Backlog” Desk Management System.
  • Verifies accuracy of all direct bill cancellation notices and takes appropriate action.
  • Implements agency credit and collection policy in regard to agency-billed personal lines clients.
Requirements:
  • 1-2 year-related experience and/or training; or equivalent combination of education and experience. Must hold an active VA resident or non-resident property & casualty insurance license.
  • Must hold a valid driver’s license because they will travel a few times a year.
  • Microsoft Office experience is a must.
We are looking for candidates who have held the job title: Customer Service, Customer Service Representative, Data Entry
Company Description
Lingo Staffing, Inc. is dedicated to providing our employees with an honest and effective working environment where every employee, individually and collectively, is devoted to providing our clients with exceptional effort, extraordinary service and personal integrity. By earning the satisfaction of our clients and the pride of our employees, we will become the preeminent provider of staffing solutions.

Lingo Staffing

Why Work Here?
Fast paced, quality driven and employee focused company who wants to see each employee succeed!

Lingo Staffing, Inc. is dedicated to providing our employees with an honest and effective working environment where every employee, individually and collectively, is devoted to providing our clients with exceptional effort, extraordinary service and personal integrity. By earning the satisfaction of our clients and the pride of our employees, we will become the preeminent provider of staffing solutions.

Address

Roanoke, VA
USA

Industry

Business

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