Customer Service Representative

Calling all dog lovers!

The Lineage team is hiring!

Our growing firm specializes in connecting interested customers with professional mobile dog grooming services in the Orange County area. Our clients are expanding rapidly and we are looking to fill a full-time Customer Service Representative opening at our office in Norwalk as soon as possible.

Requirements:

• Outstanding reliability and follow-through and requires excellent communication skills and active listening skills
• Efficient problem-solving and troubleshooting skills.
• The ability to engage prospective customers, ask relevant questions and build rapport
• The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

Responsibilities:

• This individual would be responsible for spearheading our lead acquisition and outreach initiatives
• The Customer Service Representative will learn all of the available mobile dog grooming services available to potential customers and be able to explain and answer any questions
• Engage with prospective leads interested in mobile dog grooming services,
• Schedule appointments
• Maintain a relationship with leads to create future business opportunities

Qualifications:

• High School Diploma or GED required; College degree or equivalent experience preferred.]
• Multi-task and prioritize required
• Ability to handle multiple projects/tasks at a time.
• Excellent oral and written communications skills, particularly in a phone or email context
• Strong communication skills and basic computer knowledge

#LI-Onsite

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